search

WoollyinWalesIT / jomres

Jomres Core, the online booking engine and portal for Joomla and Wordpress
https://www.jomres.net
GNU General Public License v2.0
40 stars 36 forks source link

No-Show reservation status ? #422

Closed IEDfactory closed 4 years ago

IEDfactory commented 5 years ago

Hi,

Is it possible to predict the No-Show status in the next version of Jomres? It is an important statut for both exports and hotel managers.

Thanks in DAvance

jomres commented 4 years ago

I've been thinking about this, and I have a solution which will benefit everybody.

The problem with No Shows is that there's not much you can do with limited data.

Let me explain.

Let's say that there is a problem guest who "No Shows" at lots of different properties. If that guest has never failed to turn up at your property, or on your website, then you wont know that they are a risky booking until the day.

Now, it's quite possible to collect No Show information within Jomres itself, it really only requires development of the feature, so at least when they've done it once, you can be warned a second time. The chances of that, however, are very small, meaning that your risk really remains the same.

Ok, so that's the limited data problem. What's a possible solution?

The Jomres Syndication Network.

As I'm sure you're aware by now, the JSN has been rolled out into the most recent versions of the system. It's functioning well, so it makes sense now to see if we can use the Network in more inventive ways and one way that I thought of was if we were to log No Shows on the App server then we could share that knowledge across the whole network of Jomres sites.

IEDfactory commented 4 years ago

Hi Vince, happy to hear from you. I have not forgotten you, but in the last two months I have had a lot of work away from Jomres. Projects are one thing, financial reality is another! So I worked on the creation of site by leaving a little RevPar with Jomres aside ... I do not quite understand your answer, and I wonder if we're talking about the same thing? The Noswhow is just one more booking status, like Arrived, Confirmed, Canceled, etc ... This is a customer who has booked, paid a deposit and does not show up the day of his arrival ... Excuse me Vince, but I do not understand your answer: can you complete that? Best regards. Stéphane

jomres commented 4 years ago

https://github.com/WoollyinWalesIT/jomres/commit/8d07b8165f427bae79f671b7514de18167ad3c9c

jomres commented 4 years ago

No shows are a risk to all booking managers/hosts because it makes the room/property unavailable on dates when it otherwise would have been available, therefore I decided that when a booking is marked as No Show, we need to update the app server with a unique identifier for that guest (no personal data is stored, just a cryptographically safe hash of their email, even I can't decode it) which currently records the number of bookings somebody using that email address has made and the number of times their bookings have been marked as "No Show".

jomres commented 4 years ago

Todo : Make it so that property managers can see the Booking v the No Show numbers in the edit booking page.

IEDfactory commented 4 years ago

Great ! thank you Vince for your listening! This feature is in the Nightly version I guess? Where exactly is the language file? Best regards Stéphane

jomres commented 4 years ago

This feature is in the Nightly version I guess?

It will be when I've done some more testing.

Keep an eye on https://github.com/WoollyinWalesIT/jomres/commits/nightly

Where exactly is the language file?

https://github.com/WoollyinWalesIT/jomres/tree/nightly/language

IEDfactory commented 4 years ago

Thanks about there informations, I've added in my RSS Feedly... Best regards

jomres commented 4 years ago

The feature is now complete. I've done some tests and it seems to be working as expected but as always there will be edge-cases/unanticipated issues that always crop up in new features.

Users can help testing new features by installing the Nightly before it's released as a new version.

If you create a guest using the (fake) email address of guest@jomres.net you will be able to see the booking/noshow figures in the edit booking page of your Nightly installation.