Your idea and your project on the management of customer profiles is very interesting and exciting! Thank for that !
However, I previously reported to you some requests for managing the client file.
For any booking from beds24, and therefore more than 90% of my customers, when there is a modification or additional information, Jomres cancels and creates a new customer, a new reservation and a new invoice ... becomes a bit unmanageable and unreadable on jomres, not to mention the size of the database ...
On the other hand, if the customer wishes to recover on our site it presents two possible configuration:
The customer has booked via "beds24", there has been no change, so he can retrieve the invoice, not detailed and unresolved. Which is embarrassing.
The customer has booked via "beds24", there has been a modification of the channel, so he can not get anything back.
This will pose a serious problem in the future for the optimization and use of the new profile function that you have just launched.
It is also the opportunity for me to revive you with regard to an indispensable need, which I have been able to compensate since the beginning of the year for the moment with WISHBOX, but which seems to me for the indissociable future of JOMRES.
It's customer management check-in / check-out with automatic mail ie, and this is my personal example:
When booking (jomres or booking platform ...), the customer receives a message to show him his access in which he can already enter his additional information pre-check-in.
For example :
means of transport - flight arrival time - flight number - estimated time of arrival at the apartment-
And especially his real email address (which is often hidden by booking or airbnb or expedia) and his phone number
He can even book a taxi via an external link ....
Add a copy of his identity card (which is sent by email)
-A few days before the arrival of the client, the email asks or reminds him to complete his information if it is not already done.
-During the stay we ask him if everything is ok.
At the end of the stay, we ask him for his pre-checkout information, departure time, and an evaluation of the quality of the apartment, service, cleanliness. IF everything is ok, a rating greater than 4 out of 5, and the system requires him to complete a review on the site by which the customer had booked.
I remain at your disposal for any further information on this subject, because I believe that you do not use Beds24 directly.
Hope people will love this idea and will make this issue a request as soon as possible !
Your idea and your project on the management of customer profiles is very interesting and exciting! Thank for that !
However, I previously reported to you some requests for managing the client file.
For any booking from beds24, and therefore more than 90% of my customers, when there is a modification or additional information, Jomres cancels and creates a new customer, a new reservation and a new invoice ... becomes a bit unmanageable and unreadable on jomres, not to mention the size of the database ...
On the other hand, if the customer wishes to recover on our site it presents two possible configuration:
This will pose a serious problem in the future for the optimization and use of the new profile function that you have just launched.
It is also the opportunity for me to revive you with regard to an indispensable need, which I have been able to compensate since the beginning of the year for the moment with WISHBOX, but which seems to me for the indissociable future of JOMRES.
It's customer management check-in / check-out with automatic mail ie, and this is my personal example:
When booking (jomres or booking platform ...), the customer receives a message to show him his access in which he can already enter his additional information pre-check-in. For example :
And especially his real email address (which is often hidden by booking or airbnb or expedia) and his phone number
He can even book a taxi via an external link .... Add a copy of his identity card (which is sent by email)
-A few days before the arrival of the client, the email asks or reminds him to complete his information if it is not already done.
-During the stay we ask him if everything is ok.
I remain at your disposal for any further information on this subject, because I believe that you do not use Beds24 directly.
Hope people will love this idea and will make this issue a request as soon as possible !
Jerome