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Issue Tracker for the WordPress Documentation team.
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[MobileApp] FAQ - mobile app troubleshooting/login #782

Open estelaris opened 1 year ago

estelaris commented 1 year ago
zzap commented 1 year ago

Heads up @WordPress/docs-issues-coordinators, we have a new issue open. Time to use 'em labels.

github-actions[bot] commented 1 year ago

Heads up @femkreations @atachibana - the "user documentation" label was applied to this issue.

stevenlinx commented 1 year ago

ORIGINAL TEXT: Adding a site is taking a long time or times out. How do I fix that? Adding a site is dependent on the speed of your Internet connection, so if you have a very weak signal or a slow EDGE connection, try again when you are in 3G/4G or Wi-Fi mode.

COMMENTS/RECOMMENDED EDIT: Adding a site is taking a long time or times out. How do I fix that? The WordPress App does not let users create a new WordPress site. You can only login and manage existing WordPress installs with the WordPress App. If you're having troubles creating WordPress site(s), please contact your webhost or seek help in the WP.org support forums.

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

“Unable to read the WordPress site on that URL” error message.

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

Adding a site is taking a long time or times out. How do I fix that?

Adding a site is dependent on the speed of your Internet connection, so if you have a very weak signal or a slow EDGE connection, try again when you are in 3G/4G or Wi-Fi mode.

mrfoxtalbot commented 1 year ago

🟡 The article is still relevant but we will need to replace the current links to WP.com resources with alternative ones.

I can’t log into the app to manage my Blogspot site!

It’s only possible to manage sites that are built with WordPress from the WordPress mobile app. You won’t be able to manage your site here if it was built using Wix, Blogger (Blogspot), SquareSpace, etc.

If you’d like to transfer your site to WordPress.com, so that you can use it with the app, we have some guidance here:

https://transferto.wordpress.com/

If you have any further questions feel free to contact our Support team.

mrfoxtalbot commented 1 year ago

🟡 The article is still relevant but we will need to replace the current links to WP.com resources with alternative ones.

I can’t connect to my self-hosted site, what should I do?

Before going through these steps, please ensure you’ve tried to log on using the ‘Enter your existing site address’ login screen. That login form includes your Username, Password, and Site URL. You can find instructions on how to log in with your self-hosted site here.

If you’re running a self-hosted installation of the WordPress.org software, connection issues are typically caused by one of two things:

Please follow those links for more help troubleshooting those issues.

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

Inaccessible XML-RPC Connection error

XML-RPC is how the WordPress app communicates with your site, so your site’s XML-RPC endpoint must be accessible.

XML-RPC is enabled by default in new versions of WordPress. If your site uses WordPress 4.0 or lower, you will need to update your WordPress installation to use the App.

If you have a fully updated WordPress install, you can use our XML-RPC troubleshooter, found here: https://xmlrpcvalidator.blog/

How to fix XML-RPC connection errors

If the XML-RPC troubleshooter finds an error on your site, please check with your hosting provider to find out if they are blocking access to this file and if it’s possible to change this.

These errors can also happen if there is a plugin/theme that conflicts with XML-RPC. To check whether a plugin is causing the conflict with the app, try deactivating all the plugins on your self-hosted site to see whether that fixes the issue.

There are some known types of plugins that can cause XML-RPC errors. Security plugins that may block access to this file, “splash page” plugins, like Coming Soon pages, or age restriction pages, captcha, and cache plugins are the most common types.

mrfoxtalbot commented 1 year ago

🟡 The article is still relevant but we will need to replace the current links to WP.com resources with alternative ones.

I’m in China and I can’t login, I get an SSL error. What do I need to do?

The app tried to connect to your blog using a secure connection (https) but apparently, WordPress.com is being blocked in China over https connection.

You can add the blog following the steps below:

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

Known plugin conflicts

The most likely issue when you cannot connect is a conflict with another plugin installed on your site. We keep a running list (below) of WordPress plugins that can break your site.

If you are using any of these plugins, please try the steps indicated next to the plugin.

If your plugin is not on the list but does make your site unreachable, please let us know and we’ll add it to the list. Feel free to nudge the developers of the respective plugins to fix the connectivity issues!

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

My blog is located in a folder, and resolves to http://example.com/blog. How do I add the blog?

Type in the full URL when adding the blog, in this case, example.com/blog.

Also, please make sure that the xmlrpc file is working in that sub-directory

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

My Host Blocks XML-RPC Access! How do I fix that?

For a self-hosted site to connect, the XML-RPC file must be accessible in order for the app to be able to communicate with the site. However, many hosts will block or limit access to this file as a security measures.

Depending on how your host has blocked the XML-RPC file, one method that may allow you to connect your site is to rename your XML-RPC file and use this plugin.

$renamed_xml_rpc_filename = 'xmlrpc_wp.php'; //CHANGE THIS poiting to the renamed file

You should now be able to connect your site to the app.

If not, you can ask your hosting provider to remove the block and use other ways to mitigate XML-RPC attacks. Most hosts use tools like fail2ban or ModSecurity.

If your hosting provider needs more details, or would like to talk about the different options, reach out to support for more details.

mrfoxtalbot commented 1 year ago

🟢 The original text is good.

My Host did not provide login information. How do I log in?

Some hosting providers have a different process for users to log into their WordPress account to manage their sites. Usually, you would click in a Log In button directly from your cPanel that would automatically connect you with your WordPress site dashboard.

If this is your case, you would need to follow the steps below to log into the WordPress Mobile app:

First you will need to create a new administrator user (under Users > Add New) on your site. Then, sign into the app as that new user.

To see how to create a new account for your site please check out this link here

Once you have your new account, to access a site that is self-hosted, from the Log in section, when you first open the app, click on the link that says “Enter your existing site address.” From that option enter your site address, and then your username and password for your site.