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User reporting strange behaviour when attempting to access course content #2774

Open jonathanbossenger opened 1 month ago

jonathanbossenger commented 1 month ago

Type of feedback

//dev

Description

A Learn WordPress user is reporting strange behavior when attempting to view course content. The user reports that they cannot view certain course lesson content, that they were able to before.

The user in question is sylas63. They are attempting to access the course content for Introduction to Block Development: Build your first custom block. They have shared two screencasts with us via this Helpscout ticket.

In this first video, you can see they can access the first lesson in that course. However, in the second video, they cannot view the content of the second lesson. Additionally, when they return to the first lesson, they can view their quiz score but are still being asked to "take the course" even though the course progress bar shows they are enrolled in this course.

Additionally, when I try to search for this user in the Learn WordPress registered students for this course, I cannot find them.

I am currently not able to replicate this myself.

jonathanbossenger commented 1 month ago

@adamwoodnz I don't know if you have time to look into this or if you're able to suggest some additional troubleshooting steps to suggest.

kathrynwp commented 1 month ago

Perhaps a related report in this Help Scout ticket.

User: https://profiles.wordpress.org/jqmg/ Course: Beginner WordPress Developer

Confirmed that user is logged in.

Like Jonathan with the user above, I was not able to find this user among the list of registered users in the course.

When they click "Take course" on the course homepage they get directed to https://learn.wordpress.org/lesson/local-development-environment/

When they again click "Take course" on this lesson page, the page just reloads.

_180777_Re__Learn_WordPress_content_feedback_-_Jaime_Quiroz
adamwoodnz commented 1 month ago

At a glance yes it does sound like a problem with enrolment. Unfortunately I don't have time this week, but debugging the Sensei code sounds like the next step.

jonathanbossenger commented 1 month ago

@adamwoodnz I'm going to check in with the original report in HelpScout to see if this is still an issue, and I will report back here.

adamwoodnz commented 1 month ago

FWIW I don't have access to HelpScout.

jonathanbossenger commented 4 weeks ago

@kathrynwp would it be possible to arrange to get @adamwoodnz access to our Training Team Helpscout instance?

jonathanbossenger commented 4 weeks ago

I have replied to both users reporting the issue, and will wait for their feedback.

kathrynwp commented 3 weeks ago

would it be possible to arrange to get @adamwoodnz access to our Training Team Helpscout instance?

Sure, Adam – I sent you an invite to join Help Scout.

jonathanbossenger commented 3 weeks ago

Thanks all. I checked with both users, and they are still experiencing the problem.