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The Block Editor project for WordPress and beyond. Plugin is available from the official repository.
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Disappearing widgets #59422

Open SalltS opened 6 months ago

SalltS commented 6 months ago

Description

Widgets disappear from footer and sidebar. Have noticed when adding certain widgets, for example, a mailchimp embedded form with a heading and paragraph, it disappears after a few hours. Also noticed this with the sidebar, added in a spacer that just disappeared. Have tested plugins, themes, created a staging site and contacted A2 hosting who did their own tests. They think its a problem with gutenberg because when they tested it with elementor, the problem didn't exist. Here's some other forums who reported similar issues too that never got resolved: https://wordpress.org/support/topic/widgets-keep-disappearing-every-night/#post-17419624 and https://wordpress.org/support/topic/disappearing-sidebar-widget-content-anyone-else/#post-17416894

Step-by-step reproduction instructions

  1. Add mailchimp embedded form into footer widget. 2. Add a heading and small paragraph below. 3. Add sidebar spacer. 4. Wait for a few hours and content disappears as if it was never there. 5. Alternatively, if you switch themes, it'll disappear immediately.

Screenshots, screen recording, code snippet

Footer Widgets

Footer disappeared

Environment info

Wordpress: Current version: 6.4.3 Gutenberg: 16.2-16.7 (I just use the version that comes with wordpress; only recently deleted the plugin as i realised it's not needed) Theme: Astra Browser: Google Chrome Device: Mac Sonoma 14.3.1

Please confirm that you have searched existing issues in the repo.

Yes

Please confirm that you have tested with all plugins deactivated except Gutenberg.

Yes

skorasaurus commented 6 months ago

Thanks for reporting.

Does this ever happen when you only add blocks but you do not include HTML block ?

SalltS commented 6 months ago

It happens if I use the mailchimp plugin block and if I add it as an embedded form using custom html. And then add a separate heading and paragraph; that seems to be what causes it to disappear.

If I just embed the form or add the block on its own (with no info of why they’re subscribing for example) then it seems to stay.

I hope that makes sense.

On 29/02/2024, at 06:26, Will Skora @.***> wrote:

Thanks for reporting.

Does this ever happen when you only add blocks but you do not include ?

https://wordpress.org/documentation/article/custom-html/ Custom HTML wordpress.org

— Reply to this email directly, view it on GitHub https://github.com/WordPress/gutenberg/issues/59422#issuecomment-1969486098, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGQNWQCMHCM7FNPIXYSJHX3YV5SDRAVCNFSM6AAAAABD5DCTZGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRZGQ4DMMBZHA. You are receiving this because you authored the thread.

github-actions[bot] commented 6 months ago

Help us move this issue forward. This issue is being marked stale since it has no activity after 15 days of requesting more information. Please add info requested so we can help move the issue forward. Note: The triage policy is to close stale issues that need more info and no response after 2 weeks.

SalltS commented 6 months ago

It's happened when i've added it as a custom html block. But also when i've added it in as a mailchimp block. I've tested separately and also together. Not sure if that answers your question.

github-actions[bot] commented 5 months ago

Help us move this issue forward. This issue is being marked stale since it has no activity after 15 days of requesting more information. Please add info requested so we can help move the issue forward. Note: The triage policy is to close stale issues that need more info and no response after 2 weeks.

SalltS commented 5 months ago

I don't really know what more info to give you, i'm not techy so I've no idea how to fix it. I was just explaining the problems i've been having.

github-actions[bot] commented 5 months ago

Help us move this issue forward. This issue is being marked stale since it has no activity after 15 days of requesting more information. Please add info requested so we can help move the issue forward. Note: The triage policy is to close stale issues that need more info and no response after 2 weeks.

SalltS commented 3 months ago

Hi, this problem still exists. Are there any updates? Is there going to be a Gutenberg update soon to address the issue of disappearing widgets?

github-actions[bot] commented 3 months ago

Help us move this issue forward. This issue is being marked stale since it has no activity after 15 days of requesting more information. Please add info requested so we can help move the issue forward. Note: The triage policy is to close stale issues that need more info and no response after 2 weeks.

SalltS commented 3 months ago

Please leave this issue open, it's still a problem i'm hoping will be looked at

github-actions[bot] commented 2 months ago

Help us move this issue forward. This issue is being marked stale since it has no activity after 15 days of requesting more information. Please add info requested so we can help move the issue forward. Note: The triage policy is to close stale issues that need more info and no response after 2 weeks.