Matrix does not include notifcations of mentions from wordpress.org

[aaronjorbin]

Expected Behavior

In Slack, the WordPress.org user sends me notifications of mentions on slack and on p2s, but I am not receiving these in matrix

Actual Behavior

I expect all of my notifications to appear in matrix

Steps to Reproduce

No response

Environment

No response

Screenshots

No response

Additional Context

No response

[jeffpaul]

This is a pretty significant miss, as this helps keep interactivity and communications flowing well across the project. I'd recommend labeling this as a critical/high priority.

[jeffpaul]

Also, to be clear, I'd view this an adoption blocker and one that I'd recommend against formally migrating to Slack unless there's a similar functionality in Matrix for the WordPress.org bot. Those notifications are all set via https://profiles.wordpress.org/USERNAME/profile/notifications/ and are massively helpful for staying on top of communications across the project.

[aaronjorbin]

Completely agree with @jeffpaul on this so I added a label for blockers and set this to be one

[akirk]

In all fairness, though, people can also get an e-mail for it. I agree that it's a nice feature but thus the blocker decision is not so obvious for me.

From an implementation perspective, the fact that there are no canonical DM rooms is a pretty big inconvenience on the Matrix side. The bot would need to keep track of the right room for the DM for each person.

[aaronjorbin]

So if something can be done with email, it should not be supported? Couldn't all of matrix be replaced with a return to email distributions?

[akirk]

I said that the fact that the notification can also arrive as e-mail makes me question whether this needs to be categorized as a Blocker.

[jeffpaul]

Adding more forms of communication increases the cognitive load. Being able to keep comms to Matrix and P2 limits (1) the cognitive load and (2) the chance that a message/comm is missed.