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WorldWideTelescope / wwt-web-client

The WorldWide Telescope web client lets you explore the universe in your browser.
https://worldwidetelescope.org/webclient/
MIT License
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Buggy Tour behavior: sound does not work properly on many tours #55

Open patudom opened 9 years ago

patudom commented 9 years ago

Example: Galileo's New Order. Silent for first couple of slides, followed by a clicking sound. At some point, I heard a brief flash of the narration.

erinjohn commented 9 years ago

I've been testing a number of tours in both Chrome and Safari. In Chrome, I can pause a tour successfully, but when I resume the tour, the tour and changing views continue, but the sound disappears (true on W5 Star Forming Region tour). In Safari, it's possible to pause a tour, and the sound works consistently after pausing, but there is no clear way to return to the landing screen for the web-client. Reloading the page or hitting the back arrow take users back to the main WWT website. Image below is from Safari where web-client gets stuck in tour mode. screen shot 2015-06-17 at 12 01 55 pm

doctorspaceman commented 9 years ago

We will need to fix in the tour or remove the tours from the database for the web client. Fixing could be from a script or manually

thewebkid commented 9 years ago

We have the admin tool we can use... On Oct 19, 2015 1:40 PM, "Doug Roberts" notifications@github.com wrote:

We will need to fix in the tour or remove the tours from the database for the web client. Fixing could be from a script or manually

— Reply to this email directly or view it on GitHub https://github.com/WorldWideTelescope/wwt-web-client/issues/55#issuecomment-149340737 .

calluna commented 4 years ago

This is a really old thread but currently there is no sound at all in Safari with a bunch of the tours (haven't tested them all, the ones I tested do not have sound)

pkgw commented 4 years ago

@calluna We've seen some of this more recently. I think that what's going on here, in at least some cases, is that browsers are blocking audio/video autoplay, and they treat what WWT is doing as an instance of that. If you stop a tour and replay it from the start in the webclient, does that make the sound come back for you?

calluna commented 4 years ago

@pkgw I have tried to replay multiple times and it always stops at the exact same point, both for Chrome as well as Firefox; so I don't think that is the case here. Also, for Safari the sound doesn't play at all.

pkgw commented 4 years ago

@calluna Is there one particular tour demonstrating these symptoms? Which one?

calluna commented 4 years ago

The intro tour stops for Chrome and Firefox (around mars) For safari, none of them are playing correctly (so that's most likely a separate issue)