Unable to retrieve item information from the server

[banana8008]

Works on every other server except my RP server "Scarlet Crusade". I can't find any errors to do with Rarity.. Does not track any progress towards getting any rare items on the RP server.

[rdw-software]

What region is this? There are multiple realms with this name, though I don't see how a specific realm should cause an issue with Rarity.

The message indicates the item info couldn't be queried from the server, which I read might happen on low-population realms where the item has never been "seen" by any player (in a given period of time).

I'm not sure if this is actually how it works, but in theory it could be some caching limitation where the servers can't answer queries for an item that hasn't been generated by them in some time. This is, of course, pure conjecture and I've no idea if this is actually a thing. If true, however, there isn't anything I could do about it.

In order to look into your problem further, I'll need more information so that I can log into the realm and see if there's anything else going on :)

[banana8008]

Thank you for the response! :) Apologies I missed adding in the region, I'm on US, I'm not sure if it's a server issue because my friend has a character on Scarlet Crusade and Rarity is loading correctly for her on that server. I logged into my other servers: Alexstrasza and Terenas to see if they were having the same issue, I saw the same error message. Rarity is only loading correctly on my main server, Thrall.

When I pull up Rarity, it shows the attempts I've had on rare items on all of the servers. When I obtain attempts on any character on Thrall, it updates the attempts on rare items in Rarity, and shows me the updated count in the chat window. The other servers it doesn't count any attempts on rare items in Rarity, and doesn't show the count on rare items in the chat window.

I deleted the addon and settings completely a few times yesterday, to see if that might resolve the error. That didn't seem to reset Rarity, as it had all of the same attempts/information, and the same error message on all servers except Thrall.

What other information could I provide that could help to determine what might be causing the error? I have checked my bug reports and can't seem to find anything showing there is an error.

[rdw-software]

Well, in that case it might be a better idea to start troubleshooting things on your end.

• Is the addon fully loaded on the affected characters?
• Are there any errors or warnings (enable debug mode to be sure)? These could be text in the chat window and not actual script errors
• Can you manually query the affected item(s) using something like /run print(GetItemInfo(152904))? It should give the item name, i.e. "Acid Belcher" for this item, or nil if the server doesn't send the data properly
• Does anything change if you use a different/new profile for the affected characters?
• You could try deleting the Cache folder inside your _retail_ installation (WOW folder)
• You could even try changing the client locale to another language (text only should suffice), though it seems like a bit far-fetched
• Did this work in the past, with either past versions of Rarity or before some WOW patch? If yes, when did it break (approximately)?

I'm kind of just guessing here since I don't know what the problem is, so apologies if this doesn't help you :(