App closing upon opening

[csumner720]

I click on the app and it opens and immediately closes. I have updated my software, deleted the app several times and restarted my computer. Still is not working

[christophekerkhofs]

I am having the same problem. It only starten happening since the last version: 6.7.4

I am working on MacOS BigSur v11.7.10

Attached you can find all the logging I could find.

Crashlog.txt

[csumner720]

I have the same operating systems

[aryan1107]

Hi thanks for the info can you tell me at what stage does it crash for example clicking at certain button / or else/ opening something?

Best Arya

On Thu, 19 Oct 2023 at 6:28 PM, csumner720 @.***> wrote:

I have the same operating systems

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[csumner720]

It opens for less than a second and then shuts off

[aryan1107]

Alright Looking into this for now please use web version app.chat-guru.com

[csumner720]

thank you

[aryan1107]

Have added new update Can you download this version and let me know if it works? https://apps.apple.com/us/app/chatg-unlimited-ai-chat-bot/id6443925235 Thanks:)

[csumner720]

It Is still crashing.

[csumner720]

System Integrity Protection: enabled

Crashed Thread: 5 Dispatch queue: com.google.firebase.firestore

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: EXC_I386_GPFLT Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [1260]

[aryan1107]

Another update is added please can you try again and confirm have added download link? Really sorry for inconvenience.

https://apps.apple.com/us/app/chatg-unlimited-ai-chat-bot/id6443925235

[christophekerkhofs]

Sorry, We’re still facing the same issue. Do you need a new crash report?

[aryan1107]

Yes can you send me please I am trying to figure out as others are able to use it.

[christophekerkhofs]

Is this sufficient?

Crashlog 241024-2.txt Crashlog 241024.txt

[aryan1107]

Also can you try another update which is just added I will look into crash log thanks here is the latest version https://apps.apple.com/ca/app/chatg-unlimited-ai-chat-bot/id6443925235

[csumner720]

I just downloaded the new version this morning and it still crashes.

[aryan1107]

@christophekerkhofs @csumner720 Can you download once again and check here is the link: https://apps.apple.com/us/app/chatg-unlimited-ai-chat-bot/id6443925235

I downgraded some of the sdk's to older version so far no crash has been observed.

[csumner720]

Its working. Thank you so much!!!

[christophekerkhofs]

Crashlog 241026-2.txt Crashlog 241026.txt

Unfortunately version 6.7.12 is still crashing on my machine

[aryan1107]

The latest version is 6.7.15 not 12 please use the link to update it https://apps.apple.com/us/app/chatg-unlimited-ai-chat-bot/id6443925235

[christophekerkhofs]

Thank you, that version works!