[support] Users unable to bridge select tokens from Osmosis

[sleepycorgi1]

Is there an existing issue for this?

• [X] I have searched the existing issues

have you checked our wiki for common solutions?

• [X] I have searched the wiki or docs

Bridge Experience

https://portalbridge.com

Bridge Experience URL

No response

Operation Details

Ticket 2278
 Source Chain:Osmosis 
- Source Chain Wallet: osmo1a7zytxqyf9q9nkeetky732grqev3r58ucddq28
- Target Chain: Arbitrum 
- Target Chain Wallet: 0xb1716aa47db09c2e95d3b10d5fcdd05698d96723 
- Asset Type: Token 
- Tx: N/A

Current Behavior

User unable to send token back from Omsosis to Arbiturm

Expected Behavior

User should be able to select tokens from token selector, token selector should load tokens as well

Steps To Reproduce

No response

Anything else?

No response

[sleepycorgi1]

Ticket 2255 User unable to send USDC(from Solana) from osmosis back to solana as the token picker doesn't pick it up tx for usdc from sol > osmosis : https://www.mintscan.io/osmosis/tx/17CB0C240C19EB44790E1151460347A0A5894DA32071A5B9A128A98C80EAE3B3 22cFTwCg1iEUpYrnrGkyJrMgSmeEpNH5F7StygZt7dpczkMXQTNzn9BoVGfma2SufHp71RAuev2Tp5rzYpakhfDj

[sleepycorgi1]

Ticket 1548 : User sent tokens from base to osmosis. now token does not appear in token selector tokens arriving to osmosis : https://www.mintscan.io/osmosis/tx/27A3126F3896CDDA1F607131D29B3D407338505623863A5550170140592BD3B8?height=12826754 https://wormholescan.io/#/tx/0x48975d48ebc549f7852fd9de131f7802257ab575e38730976d021d49951db358

[drisAloma]

Ticket-2649 Unable to bridge token out of Osmosis after bridging it initially from APTOS, token balance not loading up hence failed transfer.

Tx from APTOS: https://wormholescan.io/#/tx/0x8fb5db976f548be3b5046042103617b4bc9edb9482109c6a4706afd1f4d8db7d

Received tx on OSMO: https://www.mintscan.io/osmosis/tx/5BBD737A796D873EADC4042CB248B03CA75984C69B515262EF061F0AB0821CAE?height=13095495

[sleepycorgi1]

Ticket-2649 Unable to bridge token out of Osmosis after bridging it initially from APTOS, token balance not loading up hence failed transfer.

Tx from APTOS: https://wormholescan.io/#/tx/0x8fb5db976f548be3b5046042103617b4bc9edb9482109c6a4706afd1f4d8db7d

Received tx on OSMO: https://www.mintscan.io/osmosis/tx/5BBD737A796D873EADC4042CB248B03CA75984C69B515262EF061F0AB0821CAE?height=13095495

Console log errors:

[Dahtank]

Ticket 3012 USDC(Avax) on OSMO chains Unable to bridge USDC back to Avax chain Token address: ibc/0B3C3D06228578334B66B57FBFBA4033216CEB8119B27ACDEE18D92DA5B28D43

[yuli-ferna]

@sleepycorgi1 @drisAloma @Dahtank Please could you contact the users to try again?

@SamantaCasal told me that she experienced this problem last week, but today she was able to take this video with the balances.

https://github.com/XLabs/portal-bridge-ui/assets/35125931/e9346536-99c9-492a-b8ee-24afd4aff58f

[drisAloma]

Ah, okay noted, will do that now

[drisAloma]

It is still not loading up on their end, got reply from three of the users.

[sebastianscatularo]

@drisAloma could we get the developer tools screenshot, to see the network request that the user is doing?

[drisAloma]

Okay, I will request that from the users, the console tab output right?

[yuli-ferna]

Yes!

[drisAloma]

[drisAloma]

[yuli-ferna]

@drisAloma could you ask the users if they are using a proxy or vpn? Because we are using headers to identify the origin of the request, and this may be deleting or modifying these headers.