[support] Cannot complete transfer from Avalanche to Solana <ticket-9013>

[drisAloma]

Is there an existing issue for this?

• [X] I have searched the existing issues

have you checked our wiki for common solutions?

• [X] I have searched the wiki or docs

Bridge Experience

https://portalbridge.com/advanced-tools

Bridge Experience URL

No response

Operation Details

- Source Chain: Avalanche 
- Source Chain Wallet: Metamask 
- Target Chain: Solana
- Target Chain Wallet: Phantom 
- Asset Type: Token
- Tx:https://snowtrace.io/tx/0x7e4fd0a63ea8533ac2bde0d2c1c8bec0f7a5cb7583f9e74e1f49379a183e477f

The transfer was initiated over a year ago.

Current Behavior

The claim process fails immediately after clicking on the claim button, no wallet prompt.

Expected Behavior

Wallet prompts to complete the claim/redeem process on Solana

Steps To Reproduce

No response

Anything else?

I think the transaction might need to be re-observed as it throws the error in the image below on the advanced bridge page.

[yuli-ferna]

@drisAloma could you ask the user to claim here:

https://portalbridge.com/advanced-tools/#/redeem?vaa=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

[drisAloma]

Okay, will do, thank you!

[yuli-ferna]

@drisAloma any update?

[drisAloma]

Hello @yuli-ferna Yeah, the user was able to initiate the redeem process with the link above but yet to complete it. They get several transactions to approve but it fails at the end, which I believe is just due to delay on Solana chain.