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XLabs / portal-bridge-ui

Portal Bridge UI
https://www.portalbridge.com/
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[support] Issue Redeem portalbridge.com "App interaction Unknow" Solana Phantom #820

Closed FouFou75 closed 7 months ago

FouFou75 commented 7 months ago

Is there an existing issue for this?

have you checked our wiki for common solutions?

Bridge Experience

https://portalbridge.com

Bridge Experience URL

https://portalbridge.com/advanced-tools/#/redeem

Operation Details

Source Chain: ATRADE BNB
Source Chain Wallet: Metamask
Target Chain: Solana
Target Chain Wallet: Phantom
Asset Type:  Token
Tx: 
https://bscscan.com/tx/0xf55bc16cace4350035608b413ef2f4b2e63c3b3375a5d80ea8d0041f36c9f377
error >>>  https://bscscan.com/tx/0xabca6686cf989fc0627a77af7ddad364d54780dd0a050c72aec7665d28b6d205

Current Behavior

I have issue with https://portalbridge.com/advanced-tools/#/transfer It does'nt work since 10 days after try several Time I want transfert to my Phantom wallet sollana but each time error

Expected Behavior

No response

Steps To Reproduce

I follow the redeem process and each time error https://portalbridge.com/docs/faqs/troubleshooting#portal-bridge-troubleshooting

image

Anything else?

It's urgent because I lost monney.... the price down ....

sebastianscatularo commented 7 months ago

we can see you trasaction was relayed and automatically redeemed, you can see the redeem tx here and also you can check the status at wormholescan