[support] Cannot resume transfers from OSMOSIS, Ticket-8502

XLabs / portal-bridge-ui

Portal Bridge UI

https://www.portalbridge.com/

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[support] Cannot resume transfers from OSMOSIS, Ticket-8502 #829

Open drisAloma opened 5 months ago

drisAloma commented 5 months ago

Is there an existing issue for this?

[X] I have searched the existing issues

have you checked our wiki for common solutions?

[X] I have searched the wiki or docs

Bridge Experience

https://portalbridge.com

Bridge Experience URL

No response

Operation Details

- Source Chain: Osmosis 
- Source Chain Wallet:Keplr
- Target Chain:Solana
- Target Chain Wallet: Phantom 
- Asset Type: Token
- Tx:https://www.mintscan.io/osmosis/tx/42151A2A15F16512E66326746AF7B3CFB5BD1A676A0A0CC97D48F8CF2F961007

Current Behavior

Transaction hash not recognised img_20240417_211959

Expected Behavior

No response

Steps To Reproduce

Go to https://portalbridge.com/
Click on the RESUME option on the bottom left
Choose Osmosis as Network
Paste in the transaction hash

Anything else?

The transaction is over a month old IMG_20240421_160109

drisAloma commented 5 months ago

Similar issue with these transactions; Ticket-8753 Tx: https://www.mintscan.io/osmosis/tx/5224104607EC09469C1F160B350E429B278E56542E448C9D3396AE9CB6E13087/?height=14269734

Ticket-9191 Tx; https://www.mintscan.io/osmosis/tx/8A3C913809C642CB7AFEC3BF51B493075D064FB9381333FABEDBDC84A1CE05C8?height=14194516

Ticket-9865 Tx; https://www.mintscan.io/osmosis/tx/D406DCD190CAE8E5997738FD75E66DD85D249AE3E1DE6DA7EAAF4C848FB79A5F?height=14233006

Ticket-9897 Tx: https://www.mintscan.io/osmosis/tx/4EDE3F86195C61607D3B58BAF8D9A084AADEBF1517137B6B9DD735583FC4FAC4/?height=12946494

drisAloma commented 5 months ago

Hello! Please is there any update on this?

sebastianscatularo commented 5 months ago

we've checked on two rpcs for Osmosis with same result:

{
    "jsonrpc": "2.0",
    "id": -1,
    "error": {
        "code": -32603,
        "message": "Internal error",
        "data": "tx (4EDE3F86195C61607D3B58BAF8D9A084AADEBF1517137B6B9DD735583FC4FAC4) not found"
    }
}

seems to be the tx wasn't successful and that's why the transfer never initiate, could you check with the user to see if it is correct? and check for the different tx hashes on other explorers than mintscan that seems to be do have information that is not accurate.

sebastianscatularo commented 5 months ago

also the Tx should be between

https://wormholescan.io/#/tx/5bNKUw92heL2QT1bj9qwmrK6EBk2wLdB3Q79npT72cji and
https://wormholescan.io/#/tx/5Tb4hnLCJVpeftyNr839wn8tF8xJegTEBibzf9QPRnWS at wormholescan and does not appears

https://wormholescan.io/#/txs?address=wormhole14ejqjyq8um4p3xfqj74yld5waqljf88fz25yxnma0cngspxe3les00fpjx&network=mainnet&page=200

Dahtank commented 5 months ago

Does this show that the user has successfully sent the tokens into Wormhole? https://celatone.osmosis.zone/osmosis-1/txs/42151A2A15F16512E66326746AF7B3CFB5BD1A676A0A0CC97D48F8CF2F961007

drisAloma commented 2 months ago

Hello @sebastianscatularo We were able to manually track down all the affected transactions on wormholescan except for one, ticket-9897, as the transaction falls under a period that's not properly indexed on the Wormholescan; Tx: https://www.mintscan.io/osmosis/tx/4EDE3F86195C61607D3B58BAF8D9A084AADEBF1517137B6B9DD735583FC4FAC4/?height=12946494.

Wormholescan: https://wormholescan.io/#/txs?page=347&sourceChain=3104&targetChain=1

It should be one of the transactions with 14 SOL as amount.