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Roku XS player will not play videos captioned with Subler #569

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?

1. Either add Vobsub OCR subtitles or subtitles from a .srt file to a video
2. Try to play on Roku XS player using the Roku USB Media Player, or the Direct 
Play option in the Roku Plex app.
3. Strip out or disable the subtiles, and the files still fail to play, as in 
step 2.

What is the expected output? What do you see instead?

Plex app: Direct Play Unavailable / This Video isn't supported for Direct Play

USB Media Player: File Not Playable - The file type might not be supported, the 
codec used to compress the video might not be supported, the file might be 
protected, or the file might be damaged or corrupt.

On iPod Touch, Mac iTunes, VLC, Quicktime Player, Nice Player, the files play 
correctly.

What version of the product are you using? On what operating system?
Subler version 0.19 on Mac OS 10.6
Roku software version 4.9 - build 5060

Please provide any additional information below.
Videos rendered from DVD using HandBrake 0.9.8 or 5235svn x86_64 (2013020301)
Videos rendered from DVD with text based captions will play correctly on Roku. 
It is only the videos with subtitles added with Subler that will not play.

Discussion thread on the Plex forums
http://forums.plexapp.com/index.php/topic/61630-tx3g-optional-subtitles-are-forc
ing-transcoding-even-if-not-viewing-subtitles/

Original issue reported on code.google.com by PDXCraig...@gmail.com on 9 Mar 2013 at 9:13

GoogleCodeExporter commented 9 years ago 
[deleted comment]
GoogleCodeExporter commented 9 years ago 
Added topic to Roku forums
https://code.google.com/p/subler/issues/detail?id=569

Original comment by PDXCraig...@gmail.com on 9 Mar 2013 at 9:31

GoogleCodeExporter commented 9 years ago 
[deleted comment]
GoogleCodeExporter commented 9 years ago 
The problem appears to be with multi-chapter videos, saved by Subler.
Subler adds a "Photo-JPEG" video track when there is a chapter track.
With the combination of the Chapter and Photo-JPEG track, the video cannot be 
direct played on Roku.

Videos can SOMETIMES be made playable by using Subler to remove both the 
Chapter and Video/Photo-JPEG tracks.
The videos may be salvaged only if they were rendered in Handbrake with text 
captions that were originally rendered from DVD text based captions (not VOBSUB 
converted with OCR).
Video files with captions that were rendered from VOBSUB subtitles using 
Subler's OCR capability cannot be made direct playable, even if you use Subler 
to remove the subtitle track. They remain permanently corrupted and only played 
on Roku via Transcoding.

I have placed some test files here:
http://share.cx.com/2fBntY

"twochapters captioned.m4v" - Rendered from DVD including text based captions. 
Playable on Roku using "Direct Play"

"twochapters captioned subler saved.m4v" - The above file, opened, then saved 
in Subler v0.19. Not direct playable but salvageable if the Chapter and 
Video/Photo-JPEG tracks are removed.

"twochapters vobsub subler ocr tx3g unrepairable.m4v" - Rendered from DVD 
including vobsub captions, then OCR converted to tx3g captions in Subler. Not 
playable on Roku using "Direct Play and not salvagable for direct play, even 
after removing all tracks in Subler keeping only the video and audio tracks. 
Can only be played on Roku using transcoding.

Original comment by PDXCraig...@gmail.com on 10 Mar 2013 at 9:59

GoogleCodeExporter commented 9 years ago 
[deleted comment]
GoogleCodeExporter commented 9 years ago 
[deleted comment]
GoogleCodeExporter commented 9 years ago 
Addendum: The problem exists, even if the video has no subtitles, but does have 
multiple chapters. If it is saved in Subler, it will not be playable in Roku 
USB Media Player, or in Plex on Roku using "Direct Play". It will only play in 
Plex if transcoded. The video can only be made playable in Roku USB Media 
Player, or Plex "Direct Play" if both the "Chapter Track / Text" and "Video 
Track / Photo - JPEG" are removed. If .srt subtitles or OCR'd VOBSUB subtitles 
were included, IT WILL NOT BE SALVAGEABLE FOR ROKU USB MEDIA PLAYER AT ALL, and 
only playable through Plex if transcoded. This is particularly serious if you 
depend on the Roku USB Media Player to play your videos.

Original comment by PDXCraig...@gmail.com on 10 Mar 2013 at 10:56

GoogleCodeExporter commented 9 years ago 
What this boils down to, is that it would be nice if there was a way to 
suppress the automatic creation of the "Video / Photo - JPEG" track for 
multi-chapter movie files (and also remove from existing movie files). If this 
track is present, the Roku set-top box refuses to direct play the movie.

Original comment by PDXCraig...@gmail.com on 22 Mar 2013 at 3:33

GoogleCodeExporter commented 9 years ago 
There is a checkbox in the preferences.

Original comment by damiog on 22 Mar 2013 at 11:39

GoogleCodeExporter commented 9 years ago 
Man am I clueless or what!? Unchecking the "Chapters: Create Preview Images" in 
the preferences avoids the Roku playback limitation! Thank you so much!!

Original comment by PDXCraig...@gmail.com on 22 Mar 2013 at 11:41

GoogleCodeExporter commented 9 years ago

Original comment by damiog on 18 May 2013 at 9:44