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XeresRazor / subler

Automatically exported from code.google.com/p/subler
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App crashing from File > New or Cmd+N after opening #763

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Open the app.
2. File > New, or Cmd+N
3. App crashes.

What is the expected output? What do you see instead?
I expect a new work window to appear to put my video file. The app crashes.

What version of the product are you using? On what operating system?
v0.25 on Mac OSX 10.9.4 Mavericks

Please provide any additional information below.
If it helps, this is from the error report I get after the crash:

Process:         Subler [702]
Path:            /Applications/Subler.app/Contents/MacOS/Subler
Identifier:      org.galad.Subler
Version:         0.25 (0.25)
Code Type:       X86 (Native)
Parent Process:  launchd [282]
Responsible:     Subler [702]
User ID:         501

Date/Time:       2014-07-08 16:24:50.330 -0700
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version:  11
Anonymous UUID:  5117DB44-052E-7230-2163-9CFA857A3D12

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000004019b2c0

Original issue reported on code.google.com by bradhod...@gmail.com on 8 Jul 2014 at 11:30

GoogleCodeExporter commented 9 years ago 
Can you retest with the version on 
https://bitbucket.org/galad87/subler/downloads ?

And if it crashes again, post the full crash log?

Original comment by damiog on 9 Jul 2014 at 10:26

GoogleCodeExporter commented 9 years ago 
Tested with the linked version, had the exact same result.

I've attached a txt of the full crash log.

I've been using Subler for a while now and this is the first time this has 
happened. I'm assuming it's something that probably happened to my local files, 
but I haven't noticed any other app being affected.

Any help is appreciated, thank you!

Original comment by bradhod...@gmail.com on 9 Jul 2014 at 3:51

Attachments:

GoogleCodeExporter commented 9 years ago 
Weird crash. It tries to initialize something on the graphic card and load a 
system library but something goes wrong.
Maybe something changed with the 10.9.4 on your system or the specific file has 
gotten bad. I think you can try to reinstall the 10.9.4 combo update (it's on 
the apple website) to see if it fixes itself.

Original comment by damiog on 9 Jul 2014 at 3:57

GoogleCodeExporter commented 9 years ago 
Definitely weird.

Out of curiosity, is this the one I want? http://support.apple.com/kb/DL1755

I've been having some stability issues and this might be the solution. I'll 
follow up and let you know what happens.

Thank you!

Original comment by bradhod...@gmail.com on 9 Jul 2014 at 4:05

GoogleCodeExporter commented 9 years ago 
Yes that's it.

Original comment by damiog on 9 Jul 2014 at 4:06

GoogleCodeExporter commented 9 years ago 
That did the trick, good sir.

Thank you so much! Now, to mux!

Original comment by bradhod...@gmail.com on 9 Jul 2014 at 5:25

GoogleCodeExporter commented 9 years ago

Original comment by damiog on 12 Jul 2014 at 6:10

GoogleCodeExporter commented 9 years ago 
Hi damiog,

So, this did fix the issue... for a time. Chrome is now working correctly, and 
I have no knowledge of any other apps on my machine that are crashing regularly 
(or even irregularly).

I did the combo update 2 times now, have done an SMC reset (that helped my 
machine a lot, actually), but Subler now only opens "sometimes" but mostly 
crashes after bouncing on the dock for about 20-30 seconds. I can sometimes get 
it to work (I mean maybe 5% of the time), but it always crashes if I leave it 
idle for about 10 min (I can go through a queue just fine, but if I leave it 
open without doing anything with it then it will crash).

I've attached a txt of the new crash log that I'm getting. Please help!

Original comment by bradhod...@gmail.com on 5 Aug 2014 at 12:53

Attachments: