Auto-pull Service Now Incident numbers to the shift

[caseywatts]

This kinda sounds like magic but, I think we can have Shifts magically record all incidents updated by the user while on shift.

This idea comes from Pam in ITG, they have something like this set up to track what they work on without effort :)

1. There's a way to have Service Now give us an RSS Feed which only includes something like "tickets updated by Casey Watts in the last 15 minutes" https://yale.service-now.com/incident_list.do?sysparm_query=sys_updated_onONLast%2015%20minutes%40javascript%3Ags.minutesAgoStart(15)%40javascript%3Ags.minutesAgoEnd(0)%5Esys_updated_bySTARTSWITHcsw3&sysparm_view=&RSS
2. As long as Shifts has access (via an API Key!), I think we could pull incident numbers into shift reports pretty easily :D