Resonites E-mail server seems to be down

[CybrixTheProot]

Describe the bug?

The server used for sending emails to users seems to be offline. Making an account and ticket does not send an email both gmail and proton mail

To Reproduce

Either make an account or a ticket and the confirmation email does not get sent.

Expected behavior

For the email to send without issues

Screenshots

Resonite Version Number

2024.8.5.1341

What Platforms does this occur on?

Windows, Linux

What headset if any do you use?

Desktop

Log Files

OLDFART - 2024.8.5.1341 - 2024-08-05 19_41_16.log

Additional Context

No response

Reporters

CYBRIXTHEPROOOOOT

[ProbablePrime]

I am not able to reproduce this. Emails are generated from both sources you describe.

[PuppyGoesWoof]

Made an account to say I'm having the same issue. Even tried using another email and got nothing (I'm using gmail)

[DanteTucker]

I did a few tests. Both creating accounts and using our /sendtestemail command and am not receiving emails to any address @ProbablePrime

[ohzee00]

I did a slight test on my own and generated a usage report, it has so far been 10 mins and I have yet to receive it in my email, including spam folders. Last time I did this it was nearly instant.

[ProbablePrime]

Ok, Support desk emails are up. SkyFrost Emails are not sending.

[ProbablePrime]

Frooxius is looking.

[Frooxius]

I have looked into this, but it seems like it might be an Azure issue.

I've made a post in their community forums if anyone wants to have a look (it contains more details): https://learn.microsoft.com/en-us/answers/questions/1855494/azure-communications-suddenly-fails-to-deliver-to

Until then, email is down unfortunately.

[bredo228]

Managed to get a test email sent through to the provider I use, and am seeing the duplicate Message-ID headers that the error message in the community forums post is showing:

Message-ID: <2024[redacted]======@microsoft.com>
Sender: Resonite <noreply@resonite.com>
...
Message-ID: 6980[redacted]======

[Frooxius]

@bredo228 Problem here is that we don't control these. This issue happens even if I use the "Try Email" in the Azure portal to send a test one - which is using just Microsoft's stuff and doesn't involve our code.

It sounds to me like either Azure changed something recently or Gmail did.

[bredo228]

@bredo228 Problem here is that we don't control these. This issue happens even if I use the "Try Email" in the Azure portal to send a test one - which is using just Microsoft's stuff and doesn't involve our code.

I'm aware of that, just demonstrating the issue on an email that did come through.

It sounds to me like either Azure changed something recently or Gmail did.

Seems like it's an Azure problem - I took a look at an email I received from SkyFrost on 2024-08-03 (3 days ago) and it only has a single Message-ID header. My mail provider is not gmail

[Frooxius]

@bredo228 Oooh! That's very good info, thank you!

[Frooxius]

Also I'm a dummy and forgot we got SendGrid as fallback. It wasn't being triggered, because the API said that the message was sent successfully - it doesn't catch that it bounces after.

I've swapped our cloud to use SendGrid as primary for now, which should work (I tested it), while Azure figures this out.