YetiForceCompany / YetiForceCRM

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[bug] Lost logo image #10164

Closed nkzach closed 5 years ago

nkzach commented 5 years ago

🐞 bug report

⁉️ Describe the bug

Every 2-3 days the image of the logo is lost, making it impossible to issue documents (Error:imagesx() expects parameter 1 to be resource, boolean given). What happens;

Here is a screenshot from My home page / Company / Departments / Detail: Στιγμιότυπο 2019-04-12, 1 42 16 μμ

📷 Screenshot of configuration

yetiforce_settings-2

📝 PHP/Apache/Nginx/Browser/CRM Logs

🌍 Your Environment

Environment	Version / Name
YetiForce	5.1
Web server (name and version)	Ubuntu 16.04
PHP	7.1

❓ Additional context

Add any other context about the problem here.

acsinsurancegroup commented 5 years ago

@nkzach I have the exact same issue you're experiencing inside the Chat module. As far as the Logo goes, I have the one on the login page that displays correctly, but the Logo inside of the system once you login is a broken image that gives the appearance that the file itself is missing. I feel your pain, wish I could help but thought this could be relevant and if suggestions pop up it could potentially fix your error and mine as well.

kessicyrille commented 5 years ago

@nkzach I have the exact same issue you're experiencing inside the Chat module. As far as the Logo goes, I have the one on the login page that displays correctly, but the Logo inside of the system once you login is a broken image that gives the appearance that the file itself is missing. I feel your pain, wish I could help but thought this could be relevant and if suggestions pop up it could potentially fix your error and mine as well.

I have the same problem

nkzach commented 5 years ago

acsinsurancegroup commented 5 years ago

@kessicyrille I feel your pain. Sure would be nice if someone that knew how to correct it would jump in and assist :(

kessicyrille commented 5 years ago

My problem with Lost Logo is solved. Go on Software configuration --->Permissions ---->Roles System and put your Logo on Account field.

Good luck. Capture11

nkzach commented 5 years ago

Today early morning, i re-upload the logos for two departments, and the pdf documents work well. Here is a screen shot from folder "storage/Multiimage/Multicompany/logo/2019/April/week3" Στιγμιότυπο 2019-04-15, 11 48 02 πμ where as you can see there are two images(one for each department). I suppose that after 2-3 days the system will just delete the content of this folder , without to be moved to another (as happened in the past for folders "week1" and "week2")

nkzach commented 5 years ago

And as i supposed the "ghost", about an hour ago clear out the folder "week3" as you can see on the screen shot below.

So, no logos... no pdfs... no possibility to issue documents with logos. Any idea from where the "ghost" is coming?

acsinsurancegroup commented 5 years ago

My problem with Lost Logo is solved. Go on Software configuration --->Permissions ---->Roles System and put your Logo on Account field.

Good luck.

@kessicyrille I followed your exact steps and go figure, it did not wok for me. I'm glad you resolved your issue though, congrats. Back to the drawing board for me :(

acsinsurancegroup commented 5 years ago

And as i supposed the "ghost", about an hour ago clear out the folder "week3" as you can see on the screen shot below.

So, no logos... no pdfs... no possibility to issue documents with logos. Any idea from where the "ghost" is coming?

@nkzach Wow, that's absolutely crazy. Why would any system wipe out images like that? What's next our precious data? And nobody is addressing this at all? I realize it's an open source system and the best I ever seen at that but stuff like this is quite concerning.

acsinsurancegroup commented 5 years ago

@kessicyrille Actually scratch my last response. It did indeed work just as you described. The issue was my browser cache. I opened my CRM in an incognito window and boom my Logo is now visible. Yay, problem fixed. Thanks @kessicyrille would have never figured it out without your response.

kessicyrille commented 5 years ago

My problem with Lost Logo is solved. Go on Software configuration --->Permissions ---->Roles System and put your Logo on Account field. Good luck.

@kessicyrille I followed your exact steps and go figure, it did not wok for me. I'm glad you resolved your issue though, congrats. Back to the drawing board for me :(

@kessicyrille Actually scratch my last response. It did indeed work just as you described. The issue was my browser cache. I opened my CRM in an incognito window and boom my Logo is now visible. Yay, problem fixed. Thanks @kessicyrille would have never figured it out without your response.

You're welcome

nkzach commented 5 years ago

@kessicyrille, @acsinsurancegroup My problem is with logo on pdfs documents. Can you use this logo on pdfs and how?

one-use commented 5 years ago

My problem with Lost Logo is solved. Go on Software configuration --->Permissions ---->Roles System and put your Logo on Account field.

Good luck.

I can't even upload logo in this section. Getting "error during upload" message. :(

nkzach commented 5 years ago

Problem solved with this commit : https://github.com/YetiForceCompany/YetiForceCRM/commit/95d164483fef53028a3fce19fdd95e2d338d4c4c

one-use commented 5 years ago

Problem solved with this commit : 95d1644

Thanks! What does this fix though? Uploading image error or does it fix image disappearance issue?

nkzach commented 5 years ago

Fix image disappearance issue !!!

one-use commented 5 years ago

Fix image disappearance issue !!!

Ok, I will try to upload all images again. Putting my trust in you now.

toobking commented 4 years ago

uploading image to roles worked for me!