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YetiForceCompany / YetiForceCRM

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[Question] corporate e-mails reply action #11738

Closed A3ANO closed 4 years ago

A3ANO commented 4 years ago

Hello,

I'm having troubles with the action that is used when I want to reply/forward/... mails inside the corporate e-mails tab (Companies & contacts > contact/vendor/account/...). If I log in as the admin user, whenever I click on the forward/reply button in the corporate e-mails tab of a contact/vendor/account/... it opens a new window inside the RoundCube application. But for some reason if I log in as a non-admin user and use the same action, windows opens up the std. mail application. I would like the behavior to be the same as when I'm logged in as an admin user (open with Roundcube instead of windows mail/Outlook). Is this something that I can change inside the settings? I have checked all the settings but I could not find anything relating to this.

Can somebody help me with this? I'm currently on the latest YetiForce version > 5.2. Thanks in advance

mrzewnicki commented 4 years ago

Hello,

About opening in Windows/Outlook: it's because probably someone disabled the option internal mail composerin user settings in "More information" block: image

Check box in user settings must be marked if you wanna use roundcube Check box in user settings must be unmarked if you wanna use default windows mailbox

internal_mail_composer

About open new mail in new windows: You need to check roundcube client options image

A3ANO commented 4 years ago

Hello mrzewnicki,

Your small guide helped me fix my issue. Thanks you very much for your help.

kind regards