/cache/vtlib/HTML not writable, please chmod to 777 in /vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297

[ozinfotech]

I'm attempting a first-time install of YetiForceCRM. I downloaded the complete zip package via wget and unzipped it directly on the server. When I went to browse to the home page, all I got was a 500 server error. The sanitized server logs are the following: `[11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Warning: SessionHandler::read(): open(/home/mydomain.org/cache/session/sess_f45f4979a2cb2802954810e9ac0416d4, O_RDWR) failed: Permission denied (13) in /home/mydomain.org/app/Session.php on line 34 [11-Feb-2020 16:58:59 UTC] PHP Warning: session_start(): Failed to read session data: user (path: /home/mydomain.org/cache/session) in /home/mydomain.org/app/Session.php on line 34 [11-Feb-2020 16:58:59 UTC] PHP Fatal error: Uncaught --> Smarty: unable to write file /home/mydomain.org/cache/templates_c/wrt5e42dd53221f88_64762090 <-- thrown in /home/mydomain.org/vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_writefile.php on line 60 [11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Warning: Directory /home/mydomain.org/cache/vtlib/HTML not writable, please chmod to 777 in /home/mydomain.org/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 297 [11-Feb-2020 16:58:59 UTC] PHP Fatal error: Uncaught Exception: The zip library is missing in /home/mydomain.org/include/RequirementsValidation.php:15 Stack trace:

0 /home/mydomain.org/install/Install.php(21): include_once()

1 {main}

thrown in /home/mydomain.org/include/RequirementsValidation.php on line 15 `

[ozinfotech]

After looking around, I noticed there is no /vendor/ezyang/htmlpurifier/DefinitionCache folder.

[ozinfotech]

Found it! It is in the /vendor/ezyang/htmlpurifier/library/HTMLPurifier folder.

[vovpff]

You need to change user rights to 777 to all ezyang folder. This is written in error message

[ozinfotech]

Changing the entire folder to 777 doesn't make sense from a security standpoint. Are you sure this is the correct response? If so, I may not use the program as I don't need folders and files world-writeable.

[mariuszkrzaczkowski]

you have a problem with file permissions. check if the file owner is valid, e.g. apache or www-data

[ozinfotech]

The owner and group are the same web user that handles other web sites, without problems, on the same VPS. Just to be sure, I did a recursive chown on the folder and files but I'm still getting the same error. I can see a .SER file created in the /cache/vtlib/HTML folder, so I'm not sure why it is saying it doesn't have write permissions.

[ozinfotech]

I just turned on error reporting and found this now:

Fatal error: Uncaught Exception: The zip library is missing in /home/mydomain.org/include/RequirementsValidation.php:15 Stack trace: #0 /home/mydomain.org/install/Install.php(21): include_once() #1 {main} thrown in /home/mydomain.org/include/RequirementsValidation.php on line 15

[ozinfotech]

PHPinfo shows '--enable-zip=shared' in Configure Command section. The only archive support I don't see enabled is bzip2 compression.

[mariuszkrzaczkowski]

Don't look at it, see if the extension is loaded in phpinfo.

[mariuszkrzaczkowski]

What source did you download from?

[ozinfotech]

All right. Found the PHP section and am working through some of the packages there. I'll let you know if there is any more problems.

[ozinfotech]

What source did you download from?

I got it from GitHub here by following these instructions.

At first I had the wrong owner on the files and folders, so thanks for the heads up on that. It looked like I was just missing quite a few extensions too in PHP. Those have all been resolved.

Thanks for your help!

[aneetkukreja1]

Actually it's not permissions issue. It's files ownership issue. Change vendor directory or htmlpurifier directory (with files) ownership to the suitable system user. It worked for me.

[mariuszkrzaczkowski]

https://yetiforce.com/en/knowledge-base/documentation/implementer-documentation/item/web-server-requirements#WebServer

[nomaniflair]

i am also facing the same issue but it will solve by update the updating composer command : composer update

i hope it will will work for you.