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YetiForceCompany / YetiForceCRM

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[bug] Compose Email From Contact Record - Unable to select template #13979

Open KETANBHALERAO opened 3 years ago

KETANBHALERAO commented 3 years ago

🐞 bug report

⁉️ Describe the bug

Record level ( Contact/Opportunity/Account ) - Roundcube Compose Email button not working

🔥 How to trigger the error

Steps to reproduce the behavior:

  1. Go to Opportunity & open any opportunity
  2. Under Emails widget Click on Email Icon
  3. It will Open a new window where user can select either email template or Recipient by clicking on respective icon
  4. Nonthing happen when once tries to do so
  5. Open Browser Console, you will be able to See error ( attached the screenshot )

👎 Actual Behavior

Nothing happen

👍 Expected Behavior

Modal should open with list of template to select or list of records to select the recipient

👷 Testing

📷 Screenshot of configuration

Capture2

❓ Additional context

Looks to JS issue

mariuszkrzaczkowski commented 3 years ago

github

KETANBHALERAO commented 3 years ago

Hello Mariusz,

I have updated the issue details Can I kindly request you to check and advise?

Thanks, Ketan B

espeoceka commented 3 years ago

I can confirm this issue exist right now on gitdeveloper. Steps: go to accounts, click send email from widget, in new mail all buttons fail to open windows with console error.

huynhnt commented 3 years ago

I also got the same error when updating the system yesterday

  1. If i go to "My mailbox" --> "Create a new mesage" icon --> Click (Download templete, Acounts, Contact, employees, Leads, Vendor, Parters, Competition" button ==> The popup to get email OK

  2. But when i click "Send email" icon from any module (Ticket, account....) then Click (Download templete, Acounts, Contact, employees, Leads, Vendor, Parters, Competition" button from email page ==> The popup to get email not popup.

I just update my system to YetiForce CRM 6.1 Service Pack v7

When i try to test in your system https://gitstable.yetiforce.com https://gitdeveloper.yetiforce.com

It has same issue.