Upgraded from 3.2.0 to 3.3.0RC and get white screens

[PercyP]

Hi,

I have just tried to upgrade to version 3.3. I have ensured the version.php is set to 3.2.0 and then uploaded the 3.3.0RC. After it uploads and installs it goes to the home page but with a white page, no widgets etc. Same when I click on any other screen.

I also noticed there is an update package for 3.4.0RC should we be upgrading to this straight after?

Kind regards

Percy

[serbiaserbia]

Does the major versions (eg. 3.4RC3) have all code changes as in the lower versions (eg. 3.3RC3)?   whether it is necessary to go 3.2->3.3->3.4RC or directly 3.2->3.4RC

It is good to know.

[PercyP]

@serbiaserbia

I have tried both options. Going from 3.2 to 3.3RC produces the white screen and then no option to upgrade over that as the configuration areas also have white screens - only the menus remain working. I then tried to go straight to 3.4rc this at least goes through to say it was successfully installed but then throws an error 500.

Neither options work for me. I am guessing we must need to upgrade one version at a time, but its unfortunately not allowing me to do that.

Did you change the version numbers to do your upgrade? I jst left mine at 3.2.0 maybe I should try it by changing it to 3.3.0RC?

[rskrzypczak]

if you have white screen - upgrade is not complete(probably). In order to verify problems or errors it is necessary to enable logs and the display of server messages (info). link - log_errors, display_errors - on link - DISPLAY_DEBUG_BACKTRACE, SQL_DIE_ON_ERROR (LOG4PHP_DEBUG) - true

enable logs before upgrade CRM from 3.2 to 3.3RC

[PercyP]

Hi @rskrzypczak

thanks for the tips. I think I have applied them but still no joy. This what I have done so far, and do not see any errors on the front end still:

1. Changed the debug.php as follows:

`<?php /* {[The file is published on the basis of YetiForce Public License that can be found in the following directory: licenses/License.html]} */

$DEBUGCONFIG = [ /* +** * CRM * * / // Enable log4php -> cache/logs/system.log 'LOG4PHP_DEBUG' => true, // Stop the running process of the system if there is and error in sql query 'SQL_DIE_ON_ERROR' => true, // Displays information about the tracking code when an error occurs. Available only with the active SQL_DIE_ON_ERROR = true 'DISPLAY_DEBUG_BACKTRACE' => true, // Debug Viewer => cache/logs/viewer-debug.log 'DEBUG_VIEWER' => false, // Display Smarty Debug Console 'DISPLAY_DEBUG_VIEWER' => false, // Display Main Debug Console 'DISPLAY_DEBUGCONSOLE' => false, / + * Configure a user-defined error handler function \ ** _/ 'EXCEPTION_ERROR_HANDLER' => false, // Save logs to file (cache/logs/errors.log) 'EXCEPTION_ERROR_TO_FILE' => false, // Display errors 'EXCEPTION_ERROR_TO_SHOW' => false, // Set the error reporting level. The parameter is either an integer representing a bit field, or named constants.
// https://secure.php.net/manual/en/errorfunc.configuration.php#ini.error-reporting // All errors - E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED // Critical errors - E_ERROR | E_WARNING | E_CORE_ERROR | E_COMPILE_ERROR | E_USER_ERROR 'EXCEPTION_ERROR_LEVEL' => E_ALL & ~E_NOTICE & ~E_STRICT & ~EDEPRECATED, / +***** * API * ** _/ // Sabre dav - This is a flag that allow or not showing file, line and code of the exception in the returned XML 'DAV_DEBUG_EXCEPTIONS' => false, // Activate the plugin recording log in DAV 'DAV_DEBUG_PLUGIN' => false, // Show errors messages in web service 'WEBSERVICE_SHOW_ERROR' => false, // web service logs 'WEBSERVICEDEBUG' => false, / +*** * ROUNDCUBE MAIL * ** */ // System error reporting, sum of: 1 = log; 4 = show, 8 = trace 'ROUNDCUBE_DEBUG_LEVEL' => 1, // Devel_mode this will print real PHP memory usage into logs/console and do not compress JS libraries 'ROUNDCUBE_DEVEL_MODE' => false, // Activate this option if logs should be written to per-user directories. // Data will only be logged if a directry cache/logs// exists and is writable. 'ROUNDCUBE_PER_USER_LOGGING' => false, // Log sent messages to cache/logs/sendmail or to syslog 'ROUNDCUBE_SMTP_LOG' => false, // Log successful/failed logins to cache/logs/userlogins or to syslog 'ROUNDCUBE_LOG_LOGINS' => false, // Log session authentication errors to cache/logs/session or to syslog 'ROUNDCUBE_LOG_SESSION' => false, // Log SQL queries to cache/logs/sql or to syslog 'ROUNDCUBE_SQL_DEBUG' => false, // Log IMAP conversation to cache/logs/imap or to syslog 'ROUNDCUBE_IMAP_DEBUG' => false, // Log LDAP conversation to cache/logs/ldap or to syslog 'ROUNDCUBE_LDAP_DEBUG' => false, // Log SMTP conversation to cache/logs/smtp or to syslog 'ROUNDCUBE_SMTP_DEBUG' => false, ];`

1. my .htaccess I changed as follows:

`RedirectMatch 403 (?i).*.log$

Options -Indexes

########################

Options +FollowSymLinks RewriteEngine On RewriteRule ^favicon.ico layouts/basic/skins/images/favicon.ico [L,NC] RewriteRule ^api/webservice/(._)/(._)/(._)$ api/webservice.php?module=$1&action=$2&record=$3 [QSA,NC,L] RewriteRule ^api/webservice/(._)/(._)$ api/webservice.php?module=$1&action=$2 [QSA,NC,L] RewriteRule ^api/webservice/(._)$ api/webservice.php?module=$1 [QSA,NC,L] ``` RewriteRule ^\.well-known/carddav /api/dav.php/addressbooks/ [R] RewriteRule ^\.well-known/caldav /api/dav.php/calendars/ [R] RewriteRule /.well-known/carddav /api/dav.php/addressbooks/ [R,L] RewriteRule /.well-known/caldav /api/dav.php/calendars/ [R,L] RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L] ``` php_flag log_errors On php_flag display_errors On php_value memory_limit 512M php_flag output_buffering On php_flag zlib.output_compression Off php_flag file_uploads On ``` #php_value max_execution_time 600 #php_value max_input_time 600 php_flag magic_quotes_gpc Off php_flag magic_quotes_runtime Off php_value suhosin.request.max_vars 5000 php_value suhosin.post.max_vars 5000 php_flag suhosin.session.encrypt Off php_flag session.auto_start Off # 86400 = 3600*24 php_value session.gc_maxlifetime 86400 # 1440 = 60*24 php_value session.cache_expire 1440 php_value session.gc_divisor 500 php_value session.gc_probability 1 php_value session.save_path cache/session php_value error_log cache/logs/phpError.log ``` FcgidIOTimeout 600 FcgidConnectTimeout 600 FcgidBusyTimeout 600 FcgidIdleTimeout 600

########################

<FilesMatch ".(inc|php|php3|php4|php5|php6|phtml|phps)$">

AddHandler x-httpd-php56 .inc .php .php3 .php4 .php5 .php6 .phtml

`

3. My php in the root of my website folder (outside of yetifircecrm) folder looks like:

upload_tmp_dir = /home/mysite/public_html/tmp magic_quotes_gpc = Off error_reporting = E_ALL & ~E_NOTICE & ~E_DEPRECATED & ~E_STRICT log_errors = On display_startup_errors = Off upload_max_filesize = 1000M post_max_size = 2000M memory_limit = 2000M max_execution_time = 30000 safe_mode = Off max_input_time = 6000 max_input_vars = 6000 connect_timeout = 120 display_errors = On file_uploads = On output_buffering = Off register_globals = Off short_open_tag = Off magic_quotes_sybase = Off magic_quotes_runtime = Off extension=pdo.so extension=pdo_sqlite.so extension=sqlite.so extension=pdo_mysql.so

My version number in version.php is set to 3.2.0

When I run the upgrade, I am presented with a blank screen on all pages - no error messages.

I am not sure what else I should do to display the errors. I noticed when I looked in cache/the only log file that has any content is the system.log

[Raggazzoo]

I had the same problem, it is solved with 3.3.0 RC5 update package.

[PercyP]

@Raggazzoo

I just tried, its sadly not resolved for me.

[jstorchia]

same here after update 3.3

[bpabiszczak]

Without logs we cannot help. https://yetiforce.com/en/developer-documentation/engine/115-debugging.html and please read this http://stackoverflow.com/questions/4731364/internal-error-500-apache-but-nothing-in-the-logs

[serbiaserbia]

@PercyP I did not change version anywhere. I did not know where I should do it. When is important to change version number? When downgrade example from 3.4RC to 3.3Final? Where is file where is need change? It is good to know?

[PercyP]

@serbiaserbia

I dont think you need to change the version if it is already on 3.2.0 and then you are upgrading to 3.3.0RC5 it should just upgrade.

I have just tried with a totally fresh 3.2.0 then used the upgrade - still white screen and no errors reporting. Now I am just trying to upgrade php from 5.5 to 5.6 to see if that makes a difference. What version php do you have?

[PercyP]

forgot, version.php in config folder is what you need to change if you on none major version

[PercyP]

Ok,

finally got it working. It was PHP errors in my case. I was also on php.5.5. Here is what I did:

1. Updated my EasyApache to php 5.6
2. Made sure my php.ini was set exactly as specified in yetiforce instructions:

safe_mode: off display_errors: off file_uploads: on register_globals: on output_buffering: on max_execution_time: 600 - the more, the better. max_input_time: 600 - the more, the better. default_socket_timeout: 600 mysql.connect_timeout: 600 memory_limit: 512M - the more, the better. error_reporting: E_WARNING & ~E_NOTICE & ~E_DEPRECATED & ~E_STRICT log_errors: off short_open_tag: On register_globals: On max_input_vars 5000 post_max_size 50M upload_max_filesize 50M max_allowed_packet 10M magic_quotes_gpc Disabled magic_quotes_runtime Disabled zlib.output_compression Disabled zend.ze1_compatibility_mode Disabled session.auto_start Disabled magic_quotes_sybase Disabled session.gc_maxlifetime 21600 session.gc_divisor 500 session.gc_probability 1 suhosin.request.max_vars 5000 suhosin.post.max_vars 5000 suhosin.session.encrypt Off

Now it works perfectly. Note if adding to php.ini you need to replace Disabled with = Off and there needs to be an = before the other values i.e.: suhosin.session.encrypt = Off magic_quotes_runtime = Off

[PercyP]

I just tried updating on a shared host package and have managed to get error reporting to work. In this I get a blank screen with the following error:

Parse error: syntax error, unexpected '.', expecting ',' or ';' in /home/sites/mysite.com/public_html/yetiforce/modules/Settings/ModuleManager/models/Library.php on line 18

This is what is on line 18 and I can't see an error:

public static $tempDir = 'cache' . DIRECTORY_SEPARATOR . 'upload';

[rskrzypczak]

The error you showed is not an error in php5.6 Minimal php version for YetiForce 3.3.0 and higher is 5.6

[hipernet]

Mam ten sam problem 3.2 do 3.3 update podczas aktualizacji system się blokuje ja koncu adresu pojawia się znak #