Cannot configure My Mailbox - LBL_HANDLER_NOT_FOUND

[mahomedh]

Hi

I hope someone can help or guide me in the right direction. I have done a new clean install of YetiCRM 4.4 on Ubuntu 18.04 with PHP 7.2.

I have cleared all critical System and Security Errors.

The issue I have is that when I got to Module Install > System Settings > My Mailbox > Module Configuration, I get the error LBL_HANDLER_NOT_FOUND.

Below is the output from errors.log

/var/www/html/yeticrm/cache/logs# tail -f errors.log 
E_ERROR: Uncaught Error: Call to a member function has() on null in /var/www/html/yeticrm/app/Cache.php:65
Stack trace:
#0 /var/www/html/yeticrm/app/Language.php(286): App\Cache::has('LanguageFiles', 'Other/Exception...')
#1 /var/www/html/yeticrm/app/Language.php(246): App\Language::loadLanguageFile(false, 'Other/Exception...')
#2 /var/www/html/yeticrm/vtlib/Vtiger/Functions.php(497): App\Language::translateSingleMod('E_WARNING: coun...', 'Other/Exception...')
#3 /var/www/html/yeticrm/app/ErrorHandler.php(77): vtlib\Functions::throwNewException('E_WARNING: coun...', false)
#4 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_plugin_api.php(438): App\ErrorHandler::errorHandler(2, 'count(): Parame...', '/var/www/html/y...', 438, Array)
#5 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_config.php(404): rcube_plugin_api->exec_hook('config_get', Array)
#6 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/include/rcmail.php(99): in /var/www/html/yeticrm/app/Cache.php, line 65
#0  >>  App\ErrorHandler->fatalHandler()

Please could you let me know what I need to do to fix this? Let me know if you need any other files or logs.

Generated by YetiforceCRM ver. 4.4.0 PHP: 7.2.7-0ubuntu0.18.04.2

Server configuration errors: output_buffering: 1

Issue occurs in Chrome and Firefox

p.s. apologies if this duplicates, the first one was logged through YetiForceCRM but it did not show up so posting from GitHub directly

[mahomedh]

I am not sure if this helps, but when I go to Virtual Desk > My Mailbox, I get a blank page and the following in the error log

E_WARNING: count(): Parameter must be an array or an object that implements Countable in /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_plugin_api.php, line 438
#0 public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_config.php (404)  >>  rcube_plugin_api->exec_hook('config_get',[plugins,array,array])
#1 public_html/modules/OSSMail/roundcube/program/include/rcmail.php (99)  >>  rcube_config->get('plugins',[])
#2 public_html/modules/OSSMail/roundcube/program/include/rcmail.php (79)  >>  rcmail->startup()
#3 public_html/modules/OSSMail/roundcube/index.php (43)  >>  rcmail->get_instance(0,NULL)
E_ERROR: Uncaught Error: Call to a member function has() on null in /var/www/html/yeticrm/app/Cache.php:65
Stack trace:
#0 /var/www/html/yeticrm/app/Language.php(286): App\Cache::has('LanguageFiles', 'Other/Exception...')
#1 /var/www/html/yeticrm/app/Language.php(246): App\Language::loadLanguageFile(false, 'Other/Exception...')
#2 /var/www/html/yeticrm/vtlib/Vtiger/Functions.php(497): App\Language::translateSingleMod('E_WARNING: coun...', 'Other/Exception...')
#3 /var/www/html/yeticrm/app/ErrorHandler.php(77): vtlib\Functions::throwNewException('E_WARNING: coun...', false)
#4 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_plugin_api.php(438): App\ErrorHandler::errorHandler(2, 'count(): Parame...', '/var/www/html/y...', 438, Array)
#5 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/lib/Roundcube/rcube_config.php(404): rcube_plugin_api->exec_hook('config_get', Array)
#6 /var/www/html/yeticrm/public_html/modules/OSSMail/roundcube/program/include/rcmail.php(99): in /var/www/html/yeticrm/app/Cache.php, line 65
#0  >>  App\ErrorHandler->fatalHandler()

[mahomedh]

Hi

I see this is added to the 5.0 RC, but is there any chance of a workaround for 4.4? I really need to present this system to my directors by the end of today and getting this working would really help a lot please.

[mariuszkrzaczkowski]

We do not recommend php 7.2 for production yet, the same RC we use does not work for this version yet. Check on php 7.1.x

[mariuszkrzaczkowski]

show full configuration verification, on the right side at the top there is a download button.

[mahomedh]

Here is the config file.

I'll look into rolling the system back to 7.1 but I am not sure that's possible on Ubuntu 18.04

[mariuszkrzaczkowski]

Please note that you have a lot of configuration errors which can cause a lot of problems

[mariuszkrzaczkowski]

you need to unify the configuration of apache with cli, because they can not differ

[vovpff]

@mariuszkrzaczkowski sorry for off-topic. What PHP version more preferable?

[mariuszkrzaczkowski]

for production is 7.1.x

[mahomedh]

I have done a completely fresh install again (new db, new web dir) and I have unified the config as much as possible. For some reason output_buffering and OPcache won't show correctly even though I have the following in both config files.

output_buffering = On
opcache.enable=1

Still trying to workout how to get php 7.1 back on the server.

[mahomedh]

I have now installed php 7.1 but it has not resolved this issue. Screenshots below.

[mariuszkrzaczkowski]

try to change in the URL from index to Index

[mahomedh]

Please could you be more specific?

When I change: http://yeticrm.cdc.local/index.php?module=OSSMail&parent=Settings&view=index&block=4&fieldid=

to

http://yeticrm.cdc.local/index.php?module=OSSMail&parent=Settings&view=Index&block=4&fieldid=

it automatically redirects to the page with the lower case view=index. Changing index.php to Index.php just doesn't work

[mahomedh]

Wow! What a struggle this has been.

Based on what you have said about changing index to Index, and the error message, I have created the following symlinks

In /modules/OSSMail I have run ln -s views/ Views then I was able to get the login page for RoundCube.

Then when I tried to login, I was getting The krb5 extension is required for GSSAPI authentication so I had to add $config['imap_auth_type'] = LOGIN; to config/modules/OSSMail.php

I understand that these are workarounds and they should be removed before upgrade, but hopefully this means you can actually fix the issue?

[mariuszkrzaczkowski]

you have an incorrect URL should be like this https://gitdeveloper.yetiforce.com/index.php?module=OSSMail&view=Index without patent parameter

uncomment this line https://github.com/YetiForceCompany/YetiForceCRM/blob/developer/config/modules/OSSMail.php#L48

[mahomedh]

If the URL is wrong, why is YetiForce generating the wrong URL? I am not typing this URL manually.

Also when I go to the URL you have said, it redirect to "My Mailbox" which is under the Virtual Desk and that doesn't work at all. It just gives me a generic index page like below.

I already uncommented the Disable_Authenticator line (I forgot to mention it yesterday) but it did not help until I added the imap_auth_type option as per screenshot below.

Also, here is my apache config of how I am handling the site (in case it helps) but I think it's correct based on the example in this forum

<VirtualHost *:80>
DocumentRoot "/var/www/html/yeticrm/public_html"
ServerName yeticrm.cdc.local
        <Directory "/var/www/html/yeticrm/public_html">
                Options +Indexes +Includes +FollowSymLinks +MultiViews
                AllowOverride All
                Require all granted
        </Directory>
</VirtualHost>

[mahomedh]

Also here is the site URL in config.inc.php

// backslash is required at the end of URL
$site_URL = 'http://yeticrm.cdc.local/';

[mahomedh]

Interesting, I just managed to cause the same error on the gitdeveloper.yetiforce.com website. So this is definitely not something I am doing wrong.

[mahomedh]

I have managed to fix the error in this screenshot

by creating the symlink that's in this screenshot

This means that 4.4.0 must have a bug somewhere with using Views/views and Index/index in the URL

[mahomedh]

@mariuszkrzaczkowski do you still require more information?

[danielmalkmus]

Hi @alll!

Have a look at

'/modules/Settings/OSSMail/views/index.php'

if the File is lowercase "index.php" rename it to "Index.php"

The Autoloader will then find the handler.

I have running YF 5.3 as an upgrade from 4.2. The filename was not changed. A fresh install from 5.3 works.

Please let me know, if it helps!