Switch user window account during remote access and it caused remote access screen freeze.

[yuling3086]

Hi

I am using meshcentral version 0.6.97,I try to switch user or user sign in the Window User Account of the remote PC during remote access.We face some issue where the remote access screen will freeze and not able to remote control.

User will have to Stop Remote Access and Exit then reconnect the Remote Access again to take control.

[Ylianst]

If the mesh agent installed as a background service or running as a temporary agent? If running as a temporary agent, the agent runs as a specific user and so, does not have rights to capture the login screen or switch to a different user.

[yuling3086]

I do install agent in my remote PC so in this case this is installed as a background service right?

[krayon007]

You are using Fast Windows User Switching?

[yuling3086]

Nope. We just do normal user "sign out" and user "sign in" in window.

[yuling3086]

Any updates for this?

[yuling3086]

Hi Anyone can help on this issue?

[yuling3086]

Hi,

I just need to know anyone have the same issue where meshcentral will freeze if switch windows user.

[fernandogobah]

+1

[amoljagdalepucsd]

Hi Community, I am using Meshcentral version 1.0.85, I try to switch user or user sign in the Window User Account of the remote PC during remote access session. but facing the same issue where the remote access screen will freeze and not able to continue the remote session with switched one user. Can you please give some updates on this ?

[si458]

Hi @Ylianst @krayon007, I am using Meshcentral version 1.0.85, I try to switch user or user sign in the Window User Account of the remote PC during remote access session. but facing the same issue where the remote access screen will freeze and not able to continue the remote session with switched one user. Can you please give some updates on this ?

The only fix for this at the moment I'm aware of is

If you are using the support agent installed as a service, is to simply click disconnect and connect again, and problem solved

If ur using the assistant, then the new user has to log in and run the assistant manually

Sorry

[amoljagdalepucsd]

Okay thank you @si458 for your response. Is it possible to detect switch user action in Mesh central(in some file).so we can give some try to resolve this. [With standard Mesh Central agent ].

[si458]

No I'm afraid

I stand corrected

You can run users in the console tab and get info about who is logged in etc

> users
{"SessionId":0,"StationName":"Services","State":"Disconnected"}
{"SessionId":4,"StationName":"Console","State":"Active","Username":"Jackie","Domain":"FTH"}
Active Users: FTH\Jackie.

[amoljagdalepucsd]

okay. Thank you @si458 for your thoughts. Will give try and check.

[amoljagdalepucsd]

Hi @si458 , I am embedding Meshcentral under iframe in other react application. I am opening that iframe in new window. but most of the times while iframe loads its throwing unable to connect please reconnect then If I refresh the react application and try to open the new window [iframe] that time its working. also sometimes its showing error in browser console --> meshcentral.js:29 WebSocket connection to 'wss://xyz.com/control.ashx' failed: Insufficient resources do you guys have any thoughts on this ?

[si458]

Insufficient resources sounds to me like you ran out of memory? I no it sounds stupid but it's all I can think sadly

[amoljagdalepucsd]

Okay @si458 , Thanks for response