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Ylianst / MeshCentral

A complete web-based remote monitoring and management web site. Once setup you can install agents and perform remote desktop session to devices on the local network or over the Internet.
https://meshcentral.com
Apache License 2.0
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AMT Credentials error issue in Meshcentral #2898

Open sysadmin-us opened 3 years ago

sysadmin-us commented 3 years ago

I am getting this error on continuous basis when configuring AMT device ACM via USB. What it pointing out device group not found and trying credentials don't work at all after re-entering credentials. This is a Mesh Agent device group, MeshCentral try the credentials does not complete the configuration of Intel AMT.

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sysadmin-us commented 3 years ago

@Ylianst Why this issue occurring again and again, AMT manager need to be fix in meshcentral?

Ylianst commented 3 years ago

I am looking into this. This is not the first time I see this and there is certainly something going wrong. It may have to do with what characters are in the device group identifiers making some group do this.

plwc commented 3 years ago

I think this might be related to the problem I was having because the agent groups know that it's activated but the credentials don't work but if you run command based amt stuff on that device that requires the AMT password it works just fine.

Ylianst commented 3 years ago

I am not able to replicate this issue and not sure what to do next.

sysadmin-us commented 3 years ago

I think this might be related to the problem I was having because the agent groups know that it's activated but the credentials don't work but if you run command based amt stuff on that device that requires the AMT password it works just fine.

When device group found, this issue also occurs with the error trying credentials and not disappear after some time too. Although AMT credentials is correct.

Ylianst commented 3 years ago

Just published MeshCentral v0.8.78 with a lot of Intel AMT improvements. When it will display the "Device group not found" error, it will also display the identifier of the device group it's looking for.

When clicking on a device group, the device group identifier will show up in the URL after "gotomesh=".

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Should be easy to match the identifiers and see what is going wrong.

Bobberty commented 3 years ago

I'm seeing the same error once I use an agent then try to connect to the activated ACM ;using the IntelME dialog box.

Whalebon commented 2 years ago

I have the same problem. I can get into AMT from ip:16992 so I know my credentials are good.

Using meshcentral public server

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Whalebon commented 2 years ago

Although Meshcentral shows status of "Trying Credentials" the power off and wake up commands do work. If and when this gets worked on feel free to contact me if you want to see my screens.