Love the utility of this! I do wish there were a bit more feedback for the user when they submit a request for help. I think a great way to provide that feedback would be to pre-emptively open a chat window with some kind of default message to the user such as "Your request has been submitted. Watch this window for a response from the next available agent." or similar. I would expect that the agent would have a link inside the MeshCentral web interface to connect to that help request chat window and begin a conversation with the user.
I'm not a developer, but it seems this would be relatively straightforward to tie into the existing chat feature in MeshCentral.
Love the utility of this! I do wish there were a bit more feedback for the user when they submit a request for help. I think a great way to provide that feedback would be to pre-emptively open a chat window with some kind of default message to the user such as "Your request has been submitted. Watch this window for a response from the next available agent." or similar. I would expect that the agent would have a link inside the MeshCentral web interface to connect to that help request chat window and begin a conversation with the user.
I'm not a developer, but it seems this would be relatively straightforward to tie into the existing chat feature in MeshCentral.
Thanks!