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Ylianst / MeshCommander

MeshCommander is a Intel(R) Active Management Technology (Intel(R) AMT) remote management tool. It's feature rich and includes a built-in remote desktop viewer for Hardware-KVM, a Serial-over-LAN terminal, IDER-Redirection support and much more. MeshCommander is built on web technologies and runs on many plaforms. In addition to being available as a stand-alone tool, MeshCommander was built to be very space efficient to that it can be uploaded into Intel AMT flash space to have it served diretly from the Intel AMT web serve.
Apache License 2.0
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Meshcommader Remote Desktop randomly freeze then only display black screen after reconnect #91

Open DnDNero opened 1 year ago

DnDNero commented 1 year ago

Describe the bug Meshcommader Remote Desktop randomly freeze then only display black screen after reconnect

Note:

Issue only happen when our application is running. Application is streaming 3 depth stream and 3 RGB stream from 3 intel realsense camera. Using Matlab and OpenGL to process the data. Issue only observed with DELL optiplex 7000 small form factor (intel 12700) and optiplex 7000 micro form factor (intel 12900). Not observed on previous model of the same line of PC. on Small form factor, attempt to reconnect lead to only black screen On Micro form factor, attempt to reconnect lead to following screen image Remote Device (please complete the following information):

DELL Optiplex 7000 Small form and Micro Form Factor Win 10 LTSC 21H2 LAN Issue happen with both DP emulator and monitor connected. Things have been tried:

Update BIOS to latest from DELL Update Intel UHD 770 to latest and few other latest drivers Install all intel drivers from DELL website. Tried all KVM setting on meshcommander

DnDNero commented 1 year ago

MeshCommanderLog.txt I have run meshcommander in debug mode and log to log.txt file . Above is extract from when issue happen.

I think the last frame received is here

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

After that I tried to reconnect but only got black screen.

I dont think its meshcommander problem but rather some weird interaction between our application - intel gen 12th AMT vpro. Any insight into whats going on here is much appreciated.