can see the theme customization page

padreputativo commented 7 years ago

What did you expect to happen?

be able to see my blog on the fly

What happened instead?

eternal redirections

How can we reproduce this behavior?

turn on yoast seo plugin

Can you provide a link to a page which shows this issue?

nope

Technical info

WordPress version: latest
Yoast SEO version: latest

terw-dan commented 7 years ago

Thanks for reporting this issue. In what way do you want to see your blog on the fly? Is it with the preview post link, or via another way. Can you tell me how it is redirected? I've not been able to reproduce this issue at my end. If you disable all other plugins other than Yoast, do you still have the same issue?

padreputativo commented 7 years ago

I access to : https://lobally.com/wp-admin/themes.php
I press on "Preview" in some theme
It starts to redirect in loop to https://lobally.com/?customize_changeset_uuid=d85490d5-838d-44c2-b899-9ef9bcee73d0&customize_theme=agama&customize_messenger_channel=preview-0

I thought that was the plugin "Backlinks Saver" but turning it off doesn't fix the problem either

If i turn off "Yoast SEO" then the site redirects to : https://lobally.com/?customize_changeset_uuid=d85490d5-838d-44c2-b899-9ef9bcee73d0&customize_theme=agama

I tried to figure out what plugins should do redirects and tried to turn off all of them without luck. Yoast was the last one to turn off but i don't know if it could be a mix of two plugins, i have a whole lot of plugins...

CarolineGeven commented 7 years ago

I apologize for not getting back to you any sooner.

It could be a theme conflict. Which theme are you using? Could you please show the exact steps on how we can reproduce this issue? We currently cannot reproduce this on our own environment, therefore we need the exact steps, preferably with screenshots.

Please follow these guidelines to improve your bug report.

Thank you.

nck commented 7 years ago

I have this issue too. I'm using the Wordpress Twenty Fifteen theme, but it seems to happen with any theme when I have Yoast SEO enabled. When I click the link to customize the theme, I get the endless redirect loop that @UnSleep mentioned.

CarolineGeven commented 7 years ago

@nck thanks for letting us know. As we can't reproduce this issue, would you mind help us finding the cause?

We suspect it is a plugin conflict. The fastest way to rule out conflicts is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Sixteen. If this resolves the issue, you have a conflict and should activate one plugin at a time until you locate the conflict. Finally, after all plugins are active, switch to your theme. This will narrow down the conflict to a specific plugin or a theme conflict.

If you are unfamiliar with checking for conflicts, we wrote a small guide that will walk you through the steps. You can find it here: How to Check For Plugin Conflicts

We understand if you wouldn't want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.

If you're not familiar with a staging site, this article will help you get started: http://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Can you please inform us of the results?

CarolineGeven commented 7 years ago

Closing due to inactivity. If this issue is still relevant, please respond with requested information.

Yoast / wordpress-seo