Problem with the assistant of Yoast SEO

Yoast / wordpress-seo

Yoast SEO for WordPress

https://yoast.com/wordpress/plugins/seo/

Other

1.78k stars 894 forks source link

Problem with the assistant of Yoast SEO #9312

Closed NicolasFrench51 closed 5 years ago

NicolasFrench51 commented 6 years ago

[ ] I've read and understood the contribution guidelines.
[ ] I've searched for any related issues and avoided creating a duplicate issue.

Please give us a description of what happened.

Hello, I installed Yoast SEO on WP 4.9.4, withe Klean Blog theme. I launched your program and the configuration stops when I took the left choice : free installation. Bug message about contacting you. Nothing else. Could you help me, poor french man ? Thanks a lot !

Please describe what you expected to happen and why.

How can we reproduce this behavior?

1. 2. 3.

Technical info

WordPress version: 4.9.4
Yoast SEO version:
Relevant plugins in case of a bug:
Tested with theme: Klean Blog

benvaassen commented 6 years ago

Thanks for reporting this issue.

We'll need to know if this behaviour is caused by a conflict with a plugin or theme. Therefore we want to ask you to do the following:

Log in to your WordPress website.
Deactivate all non-Yoast plugins.
Switch your theme to a standard theme like Twenty Fourteen.
Test if the issue still occurs.

If it still occurs:

Add a summary of the above steps to your bug report.

If it doesn't occur anymore:

Reactivate all non-Yoast plugins one-by-one.
Test for the issue again after every plugin you reactivate.

If the problem reoccurred after reactivating one of your plugins, please add that information to your bug report.

Thanks!

NicolasFrench51 commented 6 years ago

Hello,

Thanks for your answer.

I tried what you wrote and the problem still occurs.

How can I fix it ?

Have a nice day.

benvaassen commented 6 years ago

Thanks for following up with me. Can you also check for JavaScript errors? You can do so by performing the following steps:

Open the configuration wizard again.
Press control+shift+j (on windows) or command+option+j (on mac). This should open your browser's inspector console.
Reload the page (press F5 on Windows or Cmd + R on Mac).
Take note of the errors (in red) that appear in the console, and either copy that text or take a screenshot, and share it here.

This will give us more information about what is going wrong. You can also use our extensive guide how to check for JavaScript errors.

In the meantime, you can use our configuration guide and manually set up the plugin.

Thanks!

NicolasFrench51 commented 6 years ago

Here's the message

Failed to load resource: the server responded with a status of 403 (Forbidden)

[Error] Failed to load resource: the server responded with a status of 403 (Forbidden) (configurator, line 0)

benvaassen commented 6 years ago

Thanks for following up with me. That looks to be related to https://github.com/Yoast/wordpress-seo/issues/6183 and https://github.com/Yoast/wordpress-seo/issues/9107 because of the 403 forbidden message you receive. I'm gonna put this is the backlog for our developers.

In the meantime you can manually set up the plugin if you follow our configuration guide.

Djennez commented 5 years ago

I am going to close this thread due to inactivity. If you're experiencing this issue, please check the console and/or response from the server when your browser contacts wp-json/yoast/v1/configurator to check for any 404 / 403 / 5xx errors. If there are any, try to resolve those to get the wizard working again. This issue contains a breakdown of what can happen and some design choices that we're looking to implement to explain this to our users.