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Yogibaer75 / Check_MK-Things

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Checkmk Enterprise Edition 2.3.0p15 & dell-powervault-me4 3.3.2 #76

Closed der-auserwaehlte closed 1 month ago

der-auserwaehlte commented 1 month ago

no connection to the powervault

user / logindata for the connection provided is correct

[special_dellpowervault] requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='x.x.x.x', port=443): Max retries exceeded with url: /api/login/28f7f47050b31c118eb7bcc0497e78069abf27df684382a0b9c066defe37f865 (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f348c7a4b00>, 'Connection to x.x.x.x timed out. (connect timeout=5)'))CRIT, [piggyback] Success (but no data found for this host), execution time 5.3 sec

Yogibaer75 commented 1 month ago

First you should execute the special agent manually and with option "-v" and "--debug" for a possible better output. The command line you get with "cmk -D hostname" as site user.

But as the exception happens at the very first request i think that your powervault is not reachable from the monitoring host.

der-auserwaehlte commented 1 month ago

Hi, the SAN is reachable from the monitoring host. also ping is fine. Firmware from the SAN is GT280R011-01. There was a bug in the R010-01 bevor affecting the SNMP functionality, there is also one newer Firmware version but there is nothing in the changelog. https://www.dell.com/support/kbdoc/de-de/000203029/powervault-me4-der-snmp-dienst-reagiert-nicht-mehr-auf-abfragen-wenn-firmware-gt280r010-01-ausgef%C3%BChrt-wird

`OMD[customersite]:~$ cmk -v --debug SANDELL08

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connectionpool.py", line 716, in urlopen httplib_response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connectionpool.py", line 404, in _make_request self._validate_conn(conn) File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connectionpool.py", line 1061, in _validate_conn conn.connect() File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connection.py", line 363, in connect self.sock = conn = self._new_conn() ^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connection.py", line 179, in _new_conn raise ConnectTimeoutError( urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPSConnection object at 0x7f2f1fd26d80>, 'Connection to x.x.x.x timed out. (connect timeout=5)')

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/omd/sites/customersite/lib/python3.12/site-packages/requests/adapters.py", line 667, in send resp = conn.urlopen( ^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/connectionpool.py", line 802, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/urllib3/util/retry.py", line 594, in increment raise MaxRetryError(_pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='x.x.x.x', port=443): Max retries exceeded with url: /api/login/28f7f47050b31c118eb7bcc049 7e78069abf27df684382a0b9c066defe37f865 (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2f1fd26d80>, 'Connection to x.x.x.x timed out. (connect timeout=5)'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "/omd/sites/customersite/local/share/check_mk/agents/special/agent_dellpowervault", line 99, in sys.exit(main()) ^^^^^^ File "/omd/sites/customersite/local/share/check_mk/agents/special/agent_dellpowervault", line 86, in main r = fetch_url(s, url + "/api/login/" + auth_string, verify, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/local/share/check_mk/agents/special/agent_dellpowervault", line 67, in fetch_url return session.get(url, verify=verify, timeout=timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/requests/sessions.py", line 602, in get return self.request("GET", url, kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/requests/sessions.py", line 589, in request resp = self.send(prep, send_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/requests/sessions.py", line 703, in send r = adapter.send(request, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/omd/sites/customersite/lib/python3.12/site-packages/requests/adapters.py", line 688, in send raise ConnectTimeout(e, request=request) requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='x.x.x.x', port=443): Max retries exceeded with url: /api/login/28f7f47050b31c118eb7bcc0 497e78069abf27df684382a0b9c066defe37f865 (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f2f1fd26d80>, 'Connection to x.x.x.x timed out. (connect timeout=5)'))(!!) `

Yogibaer75 commented 1 month ago

I don't think that the device is reachable from the monitoring machine. Simple test - curl -v https://x.x.x.x/api/login/28f7f47050b31c118eb7bcc0 497e78069abf27df684382a0b9c066defe37f865

der-auserwaehlte commented 1 month ago

Thank you for the assistance, got it working again