Yoshod / Sersi

http://discord.gg/TgrPmDwVwq
GNU General Public License v3.0
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Tickets Rewrite #141

Closed Yoshod closed 12 months ago

Yoshod commented 1 year ago

Ticket data should be stored in the database.

When a ticket is opened two channels are created. The user channel is not visible to the moderators, the moderator channel is not visible to the user.

Any message sent in the user channel by the user is sent to the moderator channel. future version

In order for a message to be sent to the user channel the moderator must use the /send_response command. future version

/set_priority command there is no use for this

/ticket_relate command future version

When the ticket is closed the closer will select a main category then a subcategory.

After the ticket is closed the ticketer will receive a DM with a survey code embed. They can then run /ticket_survey with the survey code press a button under the embed to give feedback