When a ticket is opened two channels are created. The user channel is not visible to the moderators, the moderator channel is not visible to the user.
Any message sent in the user channel by the user is sent to the moderator channel. future version
In order for a message to be sent to the user channel the moderator must use the /send_response command. future version
/set_priority commandthere is no use for this
/ticket_relate command future version
When the ticket is closed the closer will select a main category then a subcategory.
After the ticket is closed the ticketer will receive a DM with a survey codeembed. They can then run /ticket_survey with the survey codepress a button under the embed to give feedback
Ticket data should be stored in the database.
When a ticket is opened two channels are created. The user channel is not visible to the moderators, the moderator channel is not visible to the user.
Any message sent in the user channel by the user is sent to the moderator channel. future version
In order for a message to be sent to the user channel the moderator must use the /send_response command. future version
/set_priority commandthere is no use for this/ticket_relate command future version
When the ticket is closed the closer will select a main category then a subcategory.
After the ticket is closed the ticketer will receive a DM with a survey
codeembed. They can thenrun /ticket_survey with the survey codepress a button under the embed to give feedback