Upgrade to 1.16 fails due to wrong php-version

[YuleZ]

Describe the bug

After upgrading to 1.16 via YunoHost-WebApp, osTicket asks me to upgrade in the app itself. I cannot upgrade there because osTicket want's to have php8 installed but only finds 7.33.

Is osTicket maybe not using a wrapper around php?

Context

• Hardware: root-server
• YunoHost version: 4.3.6.2
• I have access to my server: Through SSH & through the webadmin
• Are you in a special context or did you perform some particular tweaking on your YunoHost instance?: no
• Using, or trying to install package version/branch: nothing special - master I guess
• If upgrading, current package version: now it's 1.16 - it was 1.15.x

Steps to reproduce

• upgrade osTicket from 1.15.x to 1.16 in yunohost-WebApp
• surf the osTicket-Application

Expected behavior

I want to upgrade to 1.16 completely

Logs

Can be found here

[yalh76]

If I understand, you tried to upgrade the app not using yunohost but directly inside Osticket ?

[YuleZ]

No, via yunohost. But in the Webapp, not via CLI

[yalh76]

and inside OsTicket, it proposed to upgrade to which version ?

I ask because in the logs you provided, there is no php8 stuff and upgrade goes well ...

[yalh76]

Ok then, i've installed and upgrade osticket. so now I see it. inside osticket, it the admin part, it ask to upgrade ..

[yalh76]

ok, found it .. Quick and dirty : you can edit /var/www/osticket/include/class.setup.php and replace : 'php' => '8.0', by 'php' => '7.2',

you then will be able to upgrade

[YuleZ]

sounds really dirty. Will osTicket not use any php8 features which wouldn't be available if I bypass this validation?

[yalh76]

I don't know, it was just a quick and dirty solution to let you use osticket

but there is an ongoing PR to 1.16.1 with PHP8

[YuleZ]

Alright. Thanks.

I rolled back for now and wait for 1.16.1.