People Picker is not working

[Srinivasnamala2003]

Hi Yvand People picker is not working when take the logs we are seeing below error in the logs please give me the suggestion to resolving the issue we are configure UPA AZure CCP In Sharepoint Subscription edition version Error : [AzureCP] Unexpected error occurred Microsoft.Graph could not query tenant 'EYGS.onmicrosoft.com': System.Net.Http.HttpRequestException: An error occurred while sending the request., Callstack: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.RedirectHandler.d6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.RetryHandler.d9.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.CompressionHandler.d2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.AuthenticationHandler.d16.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.HttpProvider.d__19.MoveNext()

[Yvand]

Hi @Srinivasnamala2003, this error is too generic. Also, AzureCP is outdated and was replaced by EntraCP, which brings major improvements. Can you upgrade to EntraCP?

And just 1 remark: It is counter-productive to post your problem on multiple issues, that does not help in any way, and causes multiple people to receive useless notifications

[Srinivasnamala2003]

Hi Yvand,

I hope you are doing well.

We are currently facing an issue on the production farm, and users are experiencing difficulties. While we await the Entra CP upgrade to fully resolve the issue, I wanted to check if there is a workaround we can implement in the meantime.

Could you please advise on the steps we can take to mitigate the issue for users until the upgrade is completed?

[Yvand]

@Srinivasnamala2003 as I mentioned, the error is too generic to determine the cause, but I suggest you test the connectivity to Entra ID using the scripts available on this page: https://entracp.yvand.net/docs-azurecp/help/troubleshooting/