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iPhone loses sync between upgrades #92

Closed matidau closed 3 months ago

matidau commented 4 months ago

Describe the bug iPhone loses sync between upgrades

https://discourse.mailinabox.email/t/problems-with-z-push-mail-sync-after-each-upgrade-of-miab/12145

Expected behavior Exchange account on iPhone shouldn't be deleted and re-added.

Logs https://discourse.mailinabox.email/t/problems-with-z-push-mail-sync-after-each-upgrade-of-miab/12145/4

Server (please complete the following information):

Smartphone (please complete the following information):

matidau commented 3 months ago

Reviewed and messaged user

smartperson commented 3 months ago

@matidau I just upgraded to v70 of Mail in a Box from v69b and I've also run into this issue. Let me know if there's any additional information I could gather that would help.

matidau commented 3 months ago

Hi @smartperson

If you have set up the account again, Can I get you to run sudo z-push-admin -a fixstates and post the output?

Do you have any error messages in the Z-Push error logs?

FYI, To stop fixstates causing issues between Z-push upgrades I’ve raised this PR https://github.com/mail-in-a-box/mailinabox/pull/2432

Cheers, mat

eberproducts commented 3 months ago

Hi Mat, here is my output (in addition) to smartperson - in case you need it...

Validating and fixing states (this can take some time): 11:08:26 Checking username casings: Processed: 6 - Converted: 0 - Removed: 0 11:08:26 Checking available devicedata & user linking: Processed: 6 - Fixed: 0 11:08:26 Checking for unreferenced (obsolete) state files: Processed: 1123 - Deleted: 7 11:08:26 Checking for hierarchy folder data state: Devices: 4 - Processed: 6 - Fixed: 0 - Device+User without hierarchy: 0 11:08:26 Checking flags of shared folders: Devices: 4 - Devices with additional folders: 0 - Fixed: 0

Cheers Wolfi

matidau commented 3 months ago

Thanks Wolfi,

Can you confirm if your iPhone lost sync after running fixstates?

Cheers, Mat

eberproducts commented 3 months ago

Yes i can confirm this - just checked twice - eachtime after running fixstates the sync was lost and i had to re-setup the account on the iPhone.