"Unable to load data" after fresh install at logon

[mtruijen]

Installed a complete fresh copy of debian wheezy and z-way (v2.0.1). After installation, trying to logon (admin/admin) and get a message "Unable to load data".

[PoltoS]

screenshot, please

[j1k1]

Could it be the same problem as here https://github.com/Z-Wave-Me/ExpertUI/issues/93

I tried to get this work in IE on window 7 IE, windows 8.1 IE, windows 10 Edge, Xbox one IE.

[hishamk]

Yup. This is happening on my end as well.

[bk147]

Same here :-(

[bsabino]

Currently I also have the same problem. Running on latest Rasbian with kernel 3.18 *release date 05-05-2015". And a clean install of zwave.me.

Tested on a RPI B+ and the old razberry.

[PoltoS]

Jessie or Weezy? Need more info

[ronie-z-wave]

Hi, please give us more information and screenshots from your error logs in browser. Also version of your browser and z-way version could be helpful.

[bsabino]

Ok I will let you know when I'm back at home.

[bsabino]

root@raspberrypi:~# cd /opt/z-way-server; LD_LIBRARY_PATH=./libs ./z-way-server -h 2>/dev/null Z-Way version v2.1.2-rc2 from 2015-09-14 03:08:06 +0300 (build 5001aad6461815ea3 053446de965f443cfb45552) Looking for modules in ./modules cURL 7.26.0 likely has DNS timeout bug. Please update cURL. Disabling sync DNS t imeouts for now. Module modinstaller.so loaded Module modhomekit.so loaded cURL 7.26.0 likely has DNS timeout bug. Please update cURL. Disabling sync DNS t imeouts for now. Module modhttp.so loaded Module modws.so loaded Module modzbw.so loaded Module modsockets.so loaded Module modcrypto.so loaded Module modzwave.so loaded Module modenocean.so loaded Module moddhs.so loaded

root@raspberrypi:/opt/z-way-server# grep controller.data.softwareRevisionVersion /var/log/z-way-server.log | tail [2015-11-09 04:43:43.838] [D] [zway] SETDATA controller.data.softwareRevisionVersion = Empty [2015-11-09 04:43:43.839] [D] [zway] SETDATA controller.data.softwareRevisionVersion = "v2.1.1" [2015-11-09 20:00:22.985] [D] [zway] SETDATA controller.data.softwareRevisionVersion = Empty [2015-11-09 20:00:22.986] [D] [zway] SETDATA controller.data.softwareRevisionVersion = "v2.1.2-rc2" [2015-11-09 20:04:18.699] [D] [zway] SETDATA controller.data.softwareRevisionVersion = Empty [2015-11-09 20:04:18.701] [D] [zway] SETDATA controller.data.softwareRevisionVersion = "v2.1.2-rc2"

Before login into the webpage, error log (of startup) root@raspberrypi:/opt/z-way-server# tail -f /var/log/z-way-server.log -n 30 [2015-11-10 19:56:40.601] [I] [core] Executing script: /* InbandNotifications Z-Way HA module ***** ... [2015-11-10 19:56:40.604] [I] [core] Instantiating module 3 from class InbandNotifications [2015-11-10 19:56:40.607] [I] [core] --- Starting module Inband Notifier [2015-11-10 19:56:40.612] [I] [core] Loading module RemoteAccess from modules/RemoteAccess [2015-11-10 19:56:40.614] [I] [core] Executing script: /* RemoteAccess Z-Way HA module ***** ... [2015-11-10 19:56:40.617] [I] [core] Instantiating module 4 from class RemoteAccess [2015-11-10 19:56:40.619] [I] [core] --- Starting module Remote Access [2015-11-10 19:56:40.626] [I] [core] Loading module ThermostatDevice from modules/ThermostatDevice [2015-11-10 19:56:40.628] [I] [core] Executing script: /* ThermostatDevice Z-Way HA module ***** ... [2015-11-10 19:56:40.629] [I] [core] Loading module CustomUserCode from modules/CustomUserCode [2015-11-10 19:56:40.630] [I] [core] Executing script: /* CustomUserCode ZAutomation module ****** ... [2015-11-10 19:56:40.631] [I] [core] Starting automation... [2015-11-10 19:56:40.648] [I] [core] Starting storage... [2015-11-10 19:56:40.651] [I] [core] ZWay Automation started [2015-11-10 19:57:00.109] [D] [zway] Job 0x07: deleted from queue [2015-11-10 19:57:00.119] [D] [zway] Job 0x06: deleted from queue [2015-11-10 19:57:00.119] [D] [zway] Job 0x17: deleted from queue [2015-11-10 19:57:00.119] [D] [zway] Job 0xd2: deleted from queue [2015-11-10 19:57:00.130] [D] [zway] Job 0x20: deleted from queue [2015-11-10 19:57:00.130] [D] [zway] Job 0x05: deleted from queue [2015-11-10 19:57:00.130] [D] [zway] Job 0x15: deleted from queue [2015-11-10 19:57:00.130] [D] [zway] Job 0x56: deleted from queue [2015-11-10 19:57:00.181] [D] [zway] Job 0x02: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x41: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x41: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x62: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x80: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x80: deleted from queue [2015-11-10 19:57:00.566] [D] [zway] Job 0x03: deleted from queue [2015-11-10 19:57:00.586] [D] [zway] Job 0x05: deleted from queue

Login in with admin admin does not create new entry in the logfile.

root@raspberrypi:/opt/z-way-server# uname -a Linux raspberrypi 4.1.7-v7+ #817 SMP PREEMPT Sat Sep 19 15:32:00 BST 2015 armv7l GNU/Linux

Any ideas?

[bsabino]

Below topics might have to do with my issue. As I'm not technical at all and although would like to know how to debug starting from the webpage, I hope you can tell me where the change should take place.

https://forum.z-wave.me/viewtopic.php?f=3422&t=22126 http://forum.z-wave.me/viewtopic.php?f=3419&t=21931&p=57704&hilit=authentication#p57704

[bsabino]

Ok seems to be a browers issue?? IE 11 on winodws 7 it doe not work. With Firefox 42 it works.

[therealmitchconnors]

Is there any update on this bug? I am still getting this intermittently on 2.2.1/Raspberry PI...

[PoltoS]

This error might occur in 100 different cases, so this issue does not address any specific bug. Please provide logs to get more info.

[therealmitchconnors]

Here's the tail of my log. It looks a lot like the one posted above... excerpt.log.txt