Associate HD Contact with HD Customer automatically, based on email FQDN

ZirrusOne / helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software

https://frappe.io/helpdesk

GNU Affero General Public License v3.0

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Associate HD Contact with HD Customer automatically, based on email FQDN #1

Open joshuarestivo opened 3 weeks ago

joshuarestivo commented 3 weeks ago

New contacts that are created when a support email arrives do not get automatically associated with known organizations ('HD Customers').

When a user that is not presently captured as a contact in the system sends an email to the support email address, it should link the new Contact to HD Customer based on the sender's email domain.

hvineyard commented 1 week ago

Potential bug: Opened ticket and created Zirrus One as a customer (with the zirrusone.com domain) and ticket opened was not auto-assigned to the Zirrus One customer.