Session Stops Pinging Server When User is Active

ZoomApps / Liveapp

Liveapp Framework :rocket:

https://www.liveapp.com.au

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Session Stops Pinging Server When User is Active #91

Closed CaitlinLiveware closed 5 years ago

CaitlinLiveware commented 5 years ago

I'm submitting a ...

[ X] bug report
[ ] feature request
[ ] other <!

Current behavior: User is active in the application however session expires and they are kicked out of the application.

Expected / new behavior: User is active in the application and does not get kicked out of the application.

Minimal reproduction of the problem with instructions: Appears to be random.

Liveapp version: 5.61

Browser: Chrome XX| Mobile Chrome XX

Anything else: Session Event Log reason when the above occurs is 'Session stopped Pinging the Server'.

adamLiveware commented 5 years ago

@paulfisher53 in an email you said:

I could make the Ping Timeout a setting so you have more control over it

We would like that to be a setting built on Liveapp 5.61 if possible. We are working to upgrade to the latest but it will take some time, if we can get the setting in 5.61 then we will be able to fix a lot of problems right away.

paulfisher53 commented 5 years ago

@adamLiveware @CaitlinLiveware

Please merge the below fix with your bin folder. Once loaded, you can control the ping timeout with a new setting in your web.config.

<setting name="PING_TIMEOUT_MINS" serializeAs="String">
 <value>20</value>
</setting>

I made sure to use version 5.6.1 as you requested.

Fix-91-v5.6.1.zip

paulfisher53 commented 5 years ago

Fix/mod is available for this issue

We are closing this issue as a fix/mod has been supplied.

NOTE: If the issue persists, please re-open the issue with the appropriate testing information.