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a-digital / zendesk

Creates a new support ticket in Zendesk using the JSON API
MIT License
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Did you ever have a Craft 2 version? #1

Closed JayBox325 closed 6 years ago

JayBox325 commented 6 years ago

I just need to add a zendesk form to Craft but don't have the time to upgrade it to craft 3, just wondering if there was a Craft 2 project for this?

Thanks, Jay

matt-adigital commented 6 years ago

Hi Jay,

We used this internally on Craft 2 for a period but this was then upgraded to Craft 3 before being released. We never released the Craft 2 version and there were a lot of changes made during the upgrade process.

As a result I don't have a working Craft 2 version any longer but it could be worth porting this plugin again to help people in your position where upgrading to Craft 3 might not be an option. I'll add it to our internal to-do list.

JayBox325 commented 6 years ago

Hi Matt, thanks for getting back to me.

Since this we have done a bit of research and we have just modified the contact-form plugin from P&T so send the contact form contents to our Zendesk email address and Zendesk makes it a ticket without a plugin on their end.

Thanks, Jay

matt-adigital commented 6 years ago

You're welcome, sorry it was a delayed response. I'm glad to hear that you found a solution to get the tickets created in Zendesk.

I'll still work on a Craft 2 version though as that will then enable submissions to populate any custom fields which may have been set up on the tickets. I'll update this issue when I've got it built and released.

matt-adigital commented 6 years ago

I've released a Craft 2 version now which is available on this repo as a separate branch.

https://github.com/a-digital/zendesk/tree/craft2