a-laughlin
commented
9 years ago Stages
Still needs some work. Here's a rough outline.
(It's likely the order will remain similar, but the descriptions will change based on the scenario)
Situation:
Existing problems
Future Opportunities
Who is involved?
Myself
Myself + Another person
Myself + Multiple other people
What are the stories?
Description: When things happen, we tell ourselves a story about what happened. This is the place to write those.
Write out the facts
We often tell ourselves stories about what happened, and that obscures our view of what actually took place. What happened in the previous section that a fly on the wall would have observed. It can be helpful to write these in the 3rd person.
Consider alternate stories:
What events possibly precipitated the facts?
6 categories:
Willingness Structural
Willingness Societal
Willingness Personal
Ability Structural
Ability Societal
Ability Personal
What stage?
Content Instance
Pattern
Relationship
Consider actions
Discuss
Leave unsaid
Fix
Accept
Consider consequences of those actions
Personally
Socially
Determine What I want:
For myself
For other(s) involved
For the relationship
Start the conversation
First 30 seconds
Rest of it.
Closing out.
Recent experiences with challenging/sensitive conversations, combined with reading about how to handle them well, lead me to believe that it's possible to design a form that facilitates positive outcomes through effective preparation.
The idea behind this issue is to design a sandbox demo app to put the sandbox through its paces, and create a useful tool in the process.
Acceptance criteria:
Books this came from:
http://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/0071401946/ http://www.amazon.com/Crucial-Accountability-Resolving-Expectations-Commitments/dp/0071829318/