Unable to Sync OneDrive: Connectivity Issues (after multiple times trying "onedrive -s")

domi413 commented 3 days ago

Describe the bug

I am experiencing persistent issues with syncing my OneDrive. The following message keeps appearing in the console logs:

Next retry in approx: ... seconds

This retry message continues for up to 120 seconds, preventing successful synchronization.

Console Log Details:

D-Bus message bus daemon is available; GUI notifications are now enabled
Using IPv4 and IPv6 (if configured) for all network operations
Attempting to contact Microsoft OneDrive Login Service
Successfully reached Microsoft OneDrive Login Service
Configuring Global Azure AD Endpoints
Fetching items from the OneDrive API for Drive ID: myID
No changes or items that can be applied were discovered while processing the data received from Microsoft OneDrive
Performing a database consistency and integrity check on locally stored data ..........
Deleted local items to delete on Microsoft OneDrive: 21
Deleting item from Microsoft OneDrive: *file*
Internet connectivity to Microsoft OneDrive service has been interrupted .. re-trying in the background
Next retry in approx: 2 seconds
Retrying the respective Microsoft Graph API call for Internal Thread ID HyRqhnDagZT4V52M (Timestamp: 2024-Sep-18 09:43:24) ...
Internet connectivity to Microsoft OneDrive service has been interrupted .. re-trying in the background
Next retry in approx: 4 seconds
Retrying the respective Microsoft Graph API call for Internal Thread ID HyRqhnDagZT4V52M (Timestamp: 2024-Sep-18 09:44:34) ...

Steps to Reproduce:

Run onedrive -s in the terminal.
Observe the console output and the recurring retry messages.

Please let me know if you need any further information to troubleshoot this issue

Operating System Details

- Linux 6.10.10-arch1-1

LSB Version:    n/a
Distributor ID: EndeavourOS
Description:    EndeavourOS Linux
Release:    rolling
Codename:   rolling

Client Installation Method

From Distribution Package

OneDrive Account Type

Business | Office365

What is your OneDrive Application Version

onedrive v2.5.0

What is your OneDrive Application Configuration

D-Bus message bus daemon is available; GUI notifications are now enabled
Application version                          = onedrive v2.5.0
Compiled with                                = DMD 2109
User Application Config path                 = /home/domi/.config/onedrive
System Application Config path               = /etc/onedrive
Applicable Application 'config' location     = /home/domi/.config/onedrive/config
Configuration file found in config location  = false - using application defaults
Applicable 'sync_list' location              = /home/domi/.config/onedrive/sync_list
Applicable 'items.sqlite3' location          = /home/domi/.config/onedrive/items.sqlite3
Config option 'drive_id'                     = 
Config option 'sync_dir'                     = ~/OneDrive
Config option 'enable_logging'               = false
Config option 'log_dir'                      = /var/log/onedrive
Config option 'disable_notifications'        = false
Config option 'skip_dir'                     = 
Config option 'skip_dir_strict_match'        = false
Config option 'skip_file'                    = ~*|.~*|*.tmp|*.swp|*.partial
Config option 'skip_dotfiles'                = false
Config option 'skip_symlinks'                = false
Config option 'monitor_interval'             = 300
Config option 'monitor_log_frequency'        = 12
Config option 'monitor_fullscan_frequency'   = 12
Config option 'read_only_auth_scope'         = false
Config option 'dry_run'                      = false
Config option 'upload_only'                  = false
Config option 'download_only'                = false
Config option 'local_first'                  = false
Config option 'check_nosync'                 = false
Config option 'check_nomount'                = false
Config option 'resync'                       = false
Config option 'resync_auth'                  = false
Config option 'cleanup_local_files'          = false
Config option 'classify_as_big_delete'       = 1000
Config option 'disable_upload_validation'    = false
Config option 'disable_download_validation'  = false
Config option 'bypass_data_preservation'     = false
Config option 'no_remote_delete'             = false
Config option 'remove_source_files'          = false
Config option 'sync_dir_permissions'         = 700
Config option 'sync_file_permissions'        = 600
Config option 'space_reservation'            = 52428800
Config option 'application_id'               = d50ca740-c83f-4d1b-b616-12c519384f0c
Config option 'azure_ad_endpoint'            = 
Config option 'azure_tenant_id'              = 
Config option 'user_agent'                   = ISV|abraunegg|OneDrive Client for Linux/v2.5.0
Config option 'force_http_11'                = false
Config option 'debug_https'                  = false
Config option 'rate_limit'                   = 0
Config option 'operation_timeout'            = 3600
Config option 'dns_timeout'                  = 60
Config option 'connect_timeout'              = 10
Config option 'data_timeout'                 = 60
Config option 'ip_protocol_version'          = 0
Config option 'threads'                      = 8
Environment var 'XDG_RUNTIME_DIR'            = true
Environment var 'DBUS_SESSION_BUS_ADDRESS'   = true
Config option 'notify_file_actions'          = false

Selective sync 'sync_list' configured        = false

Config option 'sync_business_shared_items'   = false

Config option 'webhook_enabled'              = false

What is your 'curl' version

curl 8.10.0 (x86_64-pc-linux-gnu) libcurl/8.10.0 OpenSSL/3.3.2 zlib/1.3.1 brotli/1.1.0 zstd/1.5.6 libidn2/2.3.7 libpsl/0.21.5 libssh2/1.11.0 nghttp2/1.63.0 nghttp3/1.5.0
Release-Date: 2024-09-11
Protocols: dict file ftp ftps gopher gophers http https imap imaps ipfs ipns mqtt pop3 pop3s rtsp scp sftp smb smbs smtp smtps telnet tftp
Features: alt-svc AsynchDNS brotli GSS-API HSTS HTTP2 HTTP3 HTTPS-proxy IDN IPv6 Kerberos Largefile libz NTLM PSL SPNEGO SSL threadsafe TLS-SRP UnixSockets zstd

Where is your 'sync_dir' located

Local

What are all your system 'mount points'

/dev/nvme0n1p6 on / type btrfs (rw,noatime,compress=zstd:3,ssd,discard=async,space_cache=v2,subvolid=256,subvol=/@)
devtmpfs on /dev type devtmpfs (rw,nosuid,size=4096k,nr_inodes=1766717,mode=755,inode64)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev,inode64)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000)
sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime)
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)
cgroup2 on /sys/fs/cgroup type cgroup2 (rw,nosuid,nodev,noexec,relatime,nsdelegate,memory_recursiveprot)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
efivarfs on /sys/firmware/efi/efivars type efivarfs (rw,nosuid,nodev,noexec,relatime)
bpf on /sys/fs/bpf type bpf (rw,nosuid,nodev,noexec,relatime,mode=700)
configfs on /sys/kernel/config type configfs (rw,nosuid,nodev,noexec,relatime)
proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)
tmpfs on /run type tmpfs (rw,nosuid,nodev,size=2832016k,nr_inodes=819200,mode=755,inode64)
systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=34,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=13616)
none on /sys/kernel/debug type debugfs (rw,nosuid,nodev,noexec,relatime)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,nosuid,nodev,relatime,pagesize=2M)
mqueue on /dev/mqueue type mqueue (rw,nosuid,nodev,noexec,relatime)
tracefs on /sys/kernel/tracing type tracefs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /run/credentials/systemd-journald.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /run/credentials/systemd-udev-load-credentials.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
fusectl on /sys/fs/fuse/connections type fusectl (rw,nosuid,nodev,noexec,relatime)
tmpfs on /run/credentials/systemd-sysctl.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /run/credentials/systemd-tmpfiles-setup-dev-early.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /run/credentials/systemd-tmpfiles-setup-dev.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /run/credentials/systemd-vconsole-setup.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /tmp type tmpfs (rw,noatime,inode64)
/dev/nvme0n1p6 on /var/cache type btrfs (rw,noatime,compress=zstd:3,ssd,discard=async,space_cache=v2,subvolid=258,subvol=/@cache)
/dev/nvme0n1p6 on /home type btrfs (rw,noatime,compress=zstd:3,ssd,discard=async,space_cache=v2,subvolid=257,subvol=/@home)
/dev/nvme0n1p6 on /var/log type btrfs (rw,noatime,compress=zstd:3,ssd,discard=async,space_cache=v2,subvolid=259,subvol=/@log)
/dev/nvme0n1p1 on /boot/efi type vfat (rw,relatime,fmask=0137,dmask=0027,codepage=437,iocharset=ascii,shortname=mixed,utf8,errors=remount-ro)
tmpfs on /run/credentials/systemd-tmpfiles-setup.service type tmpfs (ro,nosuid,nodev,noexec,relatime,nosymfollow,size=1024k,nr_inodes=1024,mode=700,inode64,noswap)
tmpfs on /run/user/1000 type tmpfs (rw,nosuid,nodev,relatime,size=1416004k,nr_inodes=354001,mode=700,uid=1000,gid=1000,inode64)
gvfsd-fuse on /run/user/1000/gvfs type fuse.gvfsd-fuse (rw,nosuid,nodev,relatime,user_id=1000,group_id=1000)
portal on /run/user/1000/doc type fuse.portal (rw,nosuid,nodev,relatime,user_id=1000,group_id=1000)

What are all your local file system partition types

NAME FSTYPE FSVER LABEL       UUID                                 FSAVAIL FSUSE% MOUNTPOINTS
nvme0n1
│                                                                                 
├─nvme0n1p1
│    vfat   FAT32             1037-34BC                              36,4M    62% /boot/efi
├─nvme0n1p2
│                                                                                 
├─nvme0n1p3
│    ntfs                     066838CF6838BF6D                                    
├─nvme0n1p4
│    ntfs                     8AD64102D640F04D                                    
├─nvme0n1p5
│    ext4   1.0               29a357fd-6b24-46cf-830d-3153690c0fc1                
└─nvme0n1p6
     btrfs        endeavouros 23195ef6-03c6-4711-bb2e-6beac4891e66  198,5G    18% /var/log
                                                                                  /home
                                                                                  /var/cache
                                                                                  /

How do you use 'onedrive'

I utilize OneDrive primarily to synchronize files between two Linux devices

Steps to reproduce the behaviour

should be explained here: Describe the bug

Complete Verbose Log Output

should be explained here: Describe the bug

Screenshots

No response

Other Log Information or Details

No response

Additional context

No response

abraunegg commented 3 days ago

@domi413

Please understand the difference between a software bug and a question.

Internet connectivity to Microsoft OneDrive service has been interrupted .. re-trying in the background

You have Internet stability issues. Please speak to:

Your distribution for support
Your ISP

domi413 commented 3 days ago

I've tested it on multiple (W)LAN connections, and the issue persists across all of them. It seems like the problem may be server-side (Microsoft) or potentially a bug in the application

abraunegg commented 3 days ago

@domi413

potentially a bug in the application

Your application output does not illustrate any software bug or crash. It indicates a timeout between you and the server.
The readme.md is super clear on what is a bug or not. The issue bug report also is super clear about this.

To understand what is going on with your application please follow these steps as outlined in the readme.md

You have not provided any evidence that this basic level of troubleshooting has been done.

Failing that, please follow these directions to generate a HTTPS Debug Log to investigate this issue: https://github.com/abraunegg/onedrive/wiki/Generate-https-debug-log-for-support#standalone-mode

domi413 commented 3 days ago

Deleted my local onedrive-folder and configs in ~/.local/, seems to work now. 👍🏿

abraunegg / onedrive