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absorb-it / Virtual-Identity

Virtual Identity Extension for Thunderbird/Seamonkey
https://www.absorb.it/virtual-id
50 stars 11 forks source link

Intermittent failures #3

Open chmac opened 10 years ago

chmac commented 10 years ago

Firstly, thanks again for a great plugin. The single reason I use Thunderbird.

Second, is GitHub a good place for tickets? It's much easier for me than trac, but I can put this on trac if that's better for you, just let me know.

My issue is that sometimes the identity is updated, and sometimes not. I thought it was on an email by email basis, so I started logging that with debugging enabled, but now it works. I can't reproduce the issue consistently. It usually works more reliably if I already have one reply window open.

How can I best debug this issue? Should I collect the debug logs when it succeeds and when it fails, and look for differences? Here's a summary of my platform / addons / etc from the debug info.

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Thunderbird 24.2.0 (20131206072529; Intel Mac OS X 10.8)
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...
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addon: Test Pilot for Thunderbird 1.3.9
addon: Virtual Identity 0.9.15
addon: British English Dictionary (Updated) 1.19.5
addon: Default 24.2.0
addon: Shockwave Flash 11.9.900.170
addon: Google Talk Plugin Video Renderer 4.9.1.16010
addon: Google Talk Plugin 4.9.1.16010
addon: Google Talk Plugin Video Accelerator 0.1.44.29
addon: Java Applet Plug-in Java 7 Update 45
addon: QuickTime Plug-in 7.7.1 7.7.1
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absorb-it commented 10 years ago

Hi Callum,

feel free to create the ticket where you like, haven't checked github for a good while but as long as the notfication-mail does not end in my spam folder I will try to fix the issue...

On 08.01.2014 19:09, Callum Macdonald wrote:

My issue is that sometimes the identity is updated, and sometimes not. hmm, thats not easy to trace. Usually the only way is to enable the debugging and try to understand whats going on when the identity is not correctly recognized. I can help you to understand what's going on based on the logs, therefore I suggest you just post them once you faced some error (but don't forget to anonymise the contained email addresses). If you run into a problem, it's also worth to check the javascript error console (see tools menu)

Hope we are getting this addon mor estable,

nice regards, Rene