Refersto field not supported

[Sarah-E-Greene]

I'm unsure if the 'refersto' (or indeed, the other fields under links in RT) is intended to be supported, but it currently does not work:

pry(main)> attrs
=> {"Subject"=>"test subject",
 "Requestors"=>"a@hobbsee.com,b@hobbsee.com",
 "admincc"=>"c@hobbsee.com, d@hobbsee.com",
 "Queue"=>"support",
 "refersto"=>"google.com"}

pry(main)> @rt.ticket_create(attrs)
=> {"Cc"=>[],
 "Subject"=>"test subject",
 "id"=>"123456",
 "Queue"=>"support",
 "Owner"=>"Nobody",
 "Creator"=>"automator",
 "Status"=>"new",
 "Priority"=>"101",
 "InitialPriority"=>"101",
 "FinalPriority"=>"100",
 "Requestors"=>["a@hobbsee.com", "b@hobbsee.com"],
 "AdminCc"=>["c@hobbsee.com"],
 "Created"=>"Mon Sep 08 17:51:16 2014",
 "Starts"=>"Not set",
 "Started"=>"Not set",
 "Due"=>"Tue Sep 09 17:51:16 2014",
 "Resolved"=>"Not set",
 "Told"=>"Not set",
 "LastUpdated"=>"Mon Sep 08 17:51:17 2014",
 "TimeEstimated"=>"0",
 "TimeWorked"=>"0",
 "TimeLeft"=>"0"}

[auxesis]

Some initial thoughts:

• Capitalisation likely matters. Field probably needs to be named RefersTo. :hammer:
• The field name likely isn't RefersTo. On the HTML form, it's new-RefersTo :sob:
• I'll need to look at the RT source code to look at if this field is even supported by the REST API. I have a sneaking suspicions it's only supported in the 4.x series of RT. :astonished:

[auxesis]

After some investigation:

• It doesn't look like setting up links is supported during ticket creation in the RT code.
• It's possible to update links on a ticket after it's created.
• Updating ticket links is a TODO in the Roust code base. Looks like I'll be implementing it now.