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acl-org / acl-2020-virtual-conference

Repository for the ACL 2020 virtual conference website (work in progress)
MIT License
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[RocketChat] Set up Omnichannel / LiveAgent for tech support #66

Closed hao-fang closed 4 years ago

hao-fang commented 4 years ago

This seems to be a nice feature for tech support during the conference.

It adds a "chat" icon on the website. image

The user can chat with an agent. image

Agent interface: image

hao-fang commented 4 years ago

This is too much work for ACL2020. Need to figure out the right logistics for future conferences. For now, let’s just use #helpdesk channel.