Can not control my Lightpack with Prismatic and LEDs are always on.

[GoogleCodeExporter]

What version of the product are you using? On what operating system?
Lightpack_hw7.5-16112013
Prismatik 5.11.0 rev. 0e2312b
Windows 7 64bit

Please provide any additional information below.

One evening I've noticed that lightpack was on even though I haven't switched 
it on. I'm not sure what happened, but I can't control it anymore with 
prismatic. I've installed latest version of prismatic, flashed lightpack 
firmware once more, tried different usb ports, disconnecting cables but nothing 
seems to help. Prismatic does detect lightpack (in configuration wizard for 
example), but I cant't do anything with it, leds are always on (different 
colors). Attaching log.

Original issue reported on code.google.com by karo...@ubnt.com on 2 Jun 2014 at 8:09

Attachments:

• Prismatik.1.zip

[GoogleCodeExporter]

Same happened to me today. Did you find the way to solve this?

Original comment by emporti...@gmail.com on 2 Oct 2014 at 10:21

[GoogleCodeExporter]

I wasn't using it for a few months then connected it again and it worked. Most 
probably the problem was caused by some other USB device (because almost all of 
my USB ports are in use), otherwise setup has not changed.

Original comment by karo...@ubnt.com on 3 Oct 2014 at 6:45

[GoogleCodeExporter]

Could you try latest version (5.11.2), launch Prismatik with --debug=high 
command line argument and upload logs.
Switching between modes (mood static color, mood/liquid, grab) while taking 
logs could be useful as well.
thanks

Original comment by alexey.r...@gmail.com on 3 Oct 2014 at 6:51

[GoogleCodeExporter]

Hello, thanks both of you for the quick reply.
Here I attached the log with high debug, version 5.11.2

Best regards

Original comment by emporti...@gmail.com on 3 Oct 2014 at 4:03

Attachments:

• Prismatik.0.log.zip

[GoogleCodeExporter]

According to logs, lightpack is detected and able to respond correctly to 
requests from Prismatik.
Could you check that your power supply plugged in?
Does it work? I really appreciate if you can check it using multimeter.

Original comment by alexey.r...@gmail.com on 3 Oct 2014 at 4:33

[GoogleCodeExporter]

I don't have a multimeter, but anyway I doubt it´s a matter of power.
The leds are on and very bright, each with one color (making some kind of 
"rainbow" behind my tv), but no matter what I select from Prismatik, the leds 
keep that way, no responding to the application instructions.
I have unplugged many times both USB and power supply with same effect

Original comment by emporti...@gmail.com on 3 Oct 2014 at 4:41

[GoogleCodeExporter]

Guys, problem solved.
I connected all once more, and noticed/remembered that the usb was connected 
thru a usb extender. Checked changing the extender and finally worked like 
expected. I don't know why this worked before during months and then didn't 
(probably bad cable quality), but I state here for other fellows that could run 
into the same issue: TRIPLE CHECK all the usb connections, especially if using 
an extender like me.

Kind regards and thanks for the assistance.

Original comment by emporti...@gmail.com on 3 Oct 2014 at 6:26