Prismatik crashes on Macbook Retina

[GoogleCodeExporter]

What steps will reproduce the problem?
1.Start Prismatik.
2.Click on the Top Menu bar Prismatik icon 
3.

What is the expected output? What do you see instead?
Expect to see the Setup Wizard but the app crashes instantly. I did see the 
wizard initially but can't see it any more.. even deleted the Prismatik folder 
from home dir. Problem still persists

What version of the product are you using? On what operating system?
Prismatik 5.10.5 on Maverick 10.9

Please provide any additional information below.
I have another additional monitor at work .. the wizard worked fine with a 
virtual device on that monitor but when I tried the same on my Macbook it 
crashed. I tried lowering the resolution on the Mac and it even worked for a 
while but now even that doesn't work .

Original issue reported on code.google.com by 21spec...@gmail.com on 11 Feb 2014 at 8:05

Attachments:

• Prismatik.3.log

[GoogleCodeExporter]

[deleted comment]

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Any updates please on how to resolve this issue ?? .. its no use with the light 
pack being connected to the tv and not functioning !!

Thanks

Original comment by 21spec...@gmail.com on 12 Feb 2014 at 3:12

[GoogleCodeExporter]

unfortunately i can't reproduce it because i do not have retina display, so i 
need as much information as possible. 

could you please increase verbosity:

to do this you may run Prismatik from command-line like this:
/Applications/Prismatik.app/<something like Contents/MacOS>/Prismatik 
--debug-high

or modify settings at <home>/.Prismatik/main.conf, set "DebugLevel" to "3".

And add some system logs about the crash, it may help to get it: 
http://pondini.org/OSX/Logs.html

Original comment by tim.hell...@gmail.com on 12 Feb 2014 at 9:25

• Changed state: MoreInfoNeeded

[GoogleCodeExporter]

added the same issue, missed this one

Amnesiac:/ ronaldloggen$ /Applications/Prismatik.app/<something like 
Contents/MacOS>/Prismatik --debug -high
-bash: something: No such file or directory
Amnesiac:/ ronaldloggen$ 

Original comment by ronaldlo...@gmail.com on 13 Feb 2014 at 5:36

[GoogleCodeExporter]

hi,

attached mac crash report and log file with debug level 3 .. let me know if you 
need any other logs 

cherers n tx

Original comment by 21spec...@gmail.com on 15 Feb 2014 at 6:34

Attachments:

• [prismatik crash report.rtf](https://storage.googleapis.com/google-code-attachments/light-pack/issue-84/comment-5/prismatik crash report.rtf)
• Prismatik.1.log

[GoogleCodeExporter]

hey guys .. waiting for help .. need to get this working .. as much as i was 
excited to get the light pack i am disappointed that its not working at all . I 
have not even been able to run it once like it should .. even more 
disappointing is the response to these issues. I have submitted the crash 
report like asked but no replies post that .. the light pack is right now just 
stuck behind my television doing nothing .. it would be GREAT to get it going 
.. appreciate any updates .. 

cheers and thanks

Amit

Original comment by 21spec...@gmail.com on 19 Feb 2014 at 12:14

[GoogleCodeExporter]

i have the same problem, macbook pro with retina. prismatik crashes everytime i 
click the icon in the menu bar. i also saw the initial instal wizard but have 
not seen it since.. i have tried to delete the app and all its sub folders and 
whatnot, i tried restarting and clearing certain logs. i have never seen that 
initial wizard again nor has my lightpack ever worked. i really want a fix 
otherwise i want a refund

Original comment by bongo.ma...@gmail.com on 23 Feb 2014 at 11:47

[GoogleCodeExporter]

Guys, please try this: 
https://docs.google.com/uc?export=download&id=0ByyS4RhCQ3EHN2Zqei1STDFZZFU
Qt updated and it seems everything should be ok with this version, since some 
related bugs were fixed there: 
https://qt.gitorious.org/qt/qtbase/source/08cbbde61778276ccdda73d89fd64d02c62377
9f:dist/changes-5.2.1
Sorry for delay.

Original comment by tim.hell...@gmail.com on 24 Feb 2014 at 12:43

[GoogleCodeExporter]

thanks tim but that didn't really change anything. the application still 
crashes when i click the menu bar icon.

Original comment by bongo.ma...@gmail.com on 24 Feb 2014 at 12:51

[GoogleCodeExporter]

Hi Tim ,

Thanks for the update .. decent progress .. i was able to play the mood lamp 
but the screen grabbing still doesn't work . shortly after the mood lamp when i 
tried to change settings, the app crashed .. so back to square one. 

its getting closer .. a little more bug fixing and i hope its going to work 
fine ..

let me try and upload a video so you'll see it in action .. please keep me 
updated on the issue if it gets resolved .. can't wait to run it with an actual 
movie !!!

thanks 

Amit

Original comment by 21spec...@gmail.com on 25 Feb 2014 at 8:20

[GoogleCodeExporter]

Hi,

Can you upgrade the linl 
https://docs.google.com/uc?export=download&id=0ByyS4RhCQ3EHN2Zqei1STDFZZFU ?

Best regards.

Original comment by Clarenne...@gmail.com on 18 May 2014 at 11:51

[GoogleCodeExporter]

months on still no progress, still doesnt work... :( i want a refund

Original comment by bongo.ma...@gmail.com on 19 May 2014 at 10:25

[GoogleCodeExporter]

same here .. it has not worked even once .. this is unprofessional guys .. you 
can't ignore such issues and not bother responding immediately .. if you 
weren't sure of this device working on all platforms at least should have 
notified your customers of possible issues.

and yes that link that you send doesn't work !!

Original comment by 21spec...@gmail.com on 19 May 2014 at 10:52

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[deleted comment]

[GoogleCodeExporter]

If you wan't to get prismatik working while they are fixing it you can disable 
the "retina" (hi dpi) by setting up a regular resolution with Retina Display 
Manager for example.

For me it works up to 1280*800 (not hi dpi) but stop working after a while 
(different issue I guess) at 1920*1080 (not cool for 1080p movies.......) 

Original comment by Etienne....@gmail.com on 28 May 2014 at 5:12

[GoogleCodeExporter]

For everyone who experience crashes related to incorrect work of MacOSGrabber, 
here is test version that should address this issue: 
http://yadi.sk/d/iM7CH8xTSmtNT

I don't have Mac with retina right now, so I highly appreciate your feedback 
whether it helps or not.

Original comment by alexey.r...@gmail.com on 9 Jun 2014 at 9:19

[GoogleCodeExporter]

finally a working version, thank you i guess, i understand it must be tough as 
a independent company, but i expected more

Original comment by bongo.ma...@gmail.com on 9 Jun 2014 at 11:35

[GoogleCodeExporter]

is it working as expected on the Macbook Retina .. no crashes ?? .. I haven't 
tried it yet ?

Original comment by 21spec...@gmail.com on 9 Jun 2014 at 1:07

[GoogleCodeExporter]

Thanks you ! It's working fine with this version.

Original comment by Clarenne...@gmail.com on 14 Jun 2014 at 3:38

[GoogleCodeExporter]

Hi ,

Thanks for the update .. yes it is working fine .. although have one issue .. 
the leds aren't too bright when colored .. if i adjust the luminiosity they are 
bright but just turn white and can't really see the colors .. any solution for 
that ?

Original comment by 21spec...@gmail.com on 15 Jun 2014 at 11:40