Hi, you could try opening https://.freshdesk.com/itil/departments.json in your browser just to confirm the URL is right. I just checked on our tenant and it seemed to be working. You should see a bunch of json text which shows data about the departments you have set up in fresh service. If it works, cross-check it against the URLs in the queries.
I will also be changing companies this week and will no longer have access to Freshservice, so I may not be able to help much going forward.
Hi, I just tried to use FreshService.pbit, but I get an error:
Departments Web.Contents failed to get contents from 'https://_company_.freshdesk.com/itil/departments.json' (404): Not Found