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adam-wood / powerBI-FreshService

A template to import data from FreshService into Power BI via API
GNU General Public License v3.0
3 stars 1 forks source link

Web.Contents failed to get contents #1

Closed kgrubisic closed 3 years ago

kgrubisic commented 3 years ago

Hi, I just tried to use FreshService.pbit, but I get an error:

Departments Web.Contents failed to get contents from 'https://_company_.freshdesk.com/itil/departments.json' (404): Not Found

Power-BI-Desktop

adam-wood commented 3 years ago

Hi, you could try opening https://.freshdesk.com/itil/departments.json in your browser just to confirm the URL is right. I just checked on our tenant and it seemed to be working. You should see a bunch of json text which shows data about the departments you have set up in fresh service. If it works, cross-check it against the URLs in the queries.

I will also be changing companies this week and will no longer have access to Freshservice, so I may not be able to help much going forward.