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adammw / zendesk-pdf-viewer

View PDFs in your Zendesk Tickets
Apache License 2.0
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Viewing error #1

Open michaeladams1 opened 9 years ago

michaeladams1 commented 9 years ago

I use a custom domain with 256 custom SSL and this is the error I get when I try to view any attachment.

screen shot 2015-07-10 at 12 18 02 pm

adammw commented 9 years ago

@michaeladams1 Which browser are you using and seeing this on? Would you be able to try Google Chrome (if you're not using that already) and email me copy of a HAR file to support@adammw.zendesk.com?

michaeladams1 commented 9 years ago

The HAR file is on its way.

adammw commented 9 years ago

@michaeladams1 Thanks. I believe the issue is with how the app currently works and your current security settings. At the moment, the app requires the "Require authentication to download" box in your Ticket settings to be unchecked.

adam_malcontenti-wilson_-_agent
michaeladams1 commented 9 years ago

Oh, ok… for security reasons I have to keep it checked but I appreciate you looking into it.

Thanks,

Mike Adams

On Jul 14, 2015, at 3:57 AM, Adam Malcontenti-Wilson notifications@github.com wrote:

@michaeladams1 https://github.com/michaeladams1 Thanks. I believe the issue is with how the app currently works and your current security settings. At the moment, the app requires the "Require authentication to download" box in your Ticket settings to be unchecked.

https://cloud.githubusercontent.com/assets/153219/8669668/bf9c2f32-2a59-11e5-8362-396c0b019d9b.png — Reply to this email directly or view it on GitHub https://github.com/adammw/zendesk-pdf-viewer/issues/1#issuecomment-121172199.