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adammw / zendesk-pdf-viewer

View PDFs in your Zendesk Tickets
Apache License 2.0
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Viewer no longer working #5

Open flapjackman176 opened 5 years ago

flapjackman176 commented 5 years ago

I've installed the app from the web marketplace and it was working just fine up until this morning. And i've been using the app for ~6 months.

It seems to show randomly and I can't seem to narrow it down to any particular issue. The app says it was updated 13 days ago and I'm not sure if you are supporting that entry at all but I would really appreciate a response.

"Require authentication to download" is disabled. Though "Include attachments in emails" is enabled.

Onkovat commented 5 years ago

I can confirm this. Doesn't show up in the right pane and pdf's are only downloaded now. Not as usual. We didn't change anything, only saw that there was an update 17 days ago. Not sure if it's like that since that time.

yonahs commented 5 years ago

I agree. This has happened to me as well.

Has anyone found any other app to work?

Onkovat commented 5 years ago

It works again, however the app didn't change, no pull request since 2 years, so I guess zendesk changed something back, so that it works again.

yonahs commented 5 years ago

Working for me again too