Orders that don't pass authorization can't be fixed; misleading user notifications

[GoogleCodeExporter]

What steps will reproduce the problem?

1.

A user tries to buy an in-app managed item. His card passes the preliminary 
authorization checks, but not the actual charge.

2.

a - Google Checkout sends the user an email asking to enter correct card info, 
saying that the order will be completed then.

3.

a - After entering correct data, the order still does not go though.

b - The order is listed in the user's order list on Google Checkout as 
"canceled by seller". This is misleading, the seller did not cancel the order, 
Google Checkout did.

c - If the user tried to place a new order, it's declined by Android Market, 
since the item is managed.

Bottom line - the user is mislead, misinformed, and left confused and unable to 
make the purchase.

What is the expected output?

a - The user can enter correct credit card info and complete the existing order.

b - The user is not misinformed that the order was canceled by the seller.

c - The user has some way to purchase the item, either with the old order, or 
by placing a new one.

What version of the product are you using? 

Android Market with in-app billing support, 2.3+

On what operating system?

Windows Mobile running on a Blackberry :)

Original issue reported on code.google.com by kmans...@gmail.com on 20 Apr 2011 at 1:33

• Merged into: #5

[GoogleCodeExporter]

Yes i have about a dozen customers stuck in this situation as well though I 
think this is the same issue as being report in Issue #5. 
http://code.google.com/p/marketbilling/issues/detail?id=5#c2

Original comment by cjse...@gmail.com on 20 Apr 2011 at 2:27

[GoogleCodeExporter]

Yes, this does look like Issue 5.

Original comment by trevorjohns@google.com on 20 Apr 2011 at 7:40

• Changed state: Duplicate