session call internal issue

[amplitudeblievin]

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Here is my integration

         !(function (t, e, a, r, n, s, o, d, l, i, u) {
      (t.Adjust = t.Adjust || {}), (t.Adjust_q = t.Adjust_q || []);
      for (var c = 0; c < d.length; c++) l(t.Adjust, t.Adjust_q, d[c]);
      (i = e.createElement(a)),
         (u = e.getElementsByTagName(a)[0]),
         (i.async = !0),
         (i.src = "https://cdn.adjust.com/adjust-5.6.0.min.js"),
         (i.crossOrigin = "anonymous"),
         (i.integrity = s),
         (i.onload = function () {
            for (var e = 0; e < t.Adjust_q.length; e++)
               t.Adjust[t.Adjust_q[e][0]].apply(t.Adjust, t.Adjust_q[e][1]);
            t.Adjust_q = [];
         }),
         u.parentNode.insertBefore(i, u);
   })(
      window,
      document,
      "script",
      0,
      0,
      "sha384-BqbTn9xyk5DPznti1ZP8ksxKiOFhKufLBFWm5eNMCnZABFSG1eqQfcu5dsiZJHu5",
      0,
      [
         "initSdk",
         "getAttribution",
         "getWebUUID",
         "setReferrer",
         "trackEvent",
         "addGlobalCallbackParameters",
         "addGlobalPartnerParameters",
         "removeGlobalCallbackParameter",
         "removeGlobalPartnerParameter",
         "clearGlobalCallbackParameters",
         "clearGlobalPartnerParameters",
         "switchToOfflineMode",
         "switchBackToOnlineMode",
         "stop",
         "restart",
         "gdprForgetMe",
         "disableThirdPartySharing",
         "initSmartBanner",
         "showSmartBanner",
         "hideSmartBanner",
      ],
      function (t, e, a) {
         t[a] = function () {
            e.push([a, arguments]);
         };
      },
   );

        Adjust.initSdk({
            appToken: "apptoken",
            environment: "production",
            logLevel: "verbose",
        });

        Adjust.trackEvent({
            eventToken: "eventtoken",
        });

[YaraMatkova]

Hi @amplitudeblievin, thank you for getting in touch.

Your integration code looks correct. Could you please also share an error message from server? It should be available on Network tab => Response in browser development tools.

[amplitudeblievin]

Hello @YaraMatkova

I have this error: {"error":"Session failed (failed to get app token)"}

I need to say when I give a try with S2S I have the exact same error

[amplitudeblievin]

But I do set correctly the app token, and I cross check already it was ok

[YaraMatkova]

Thank you for sharing the error message!

Unfortunately, it's not possible to say what is happening here without checking application or account details. Could you please contact your Adjust Account Manager or Customer Success Manager to avoid sharing sensitive information here?

[amplitudeblievin]

Hey Yara,

I am on a demo plan.

I am working for Amplitude, which is a partner of Adjust, and I just needed project from Adjust so I can send data from Adjust to Amplitude and the opposite.

We are working on troubleshooting guide to assist our customer on that matter.

[YaraMatkova]

Hey @amplitudeblievin, thank you for letting know the details.

I suppose the reason of getting Server error is that you are on Demo plan. Could you please to reach out your point of contact in Adjust?

[amplitudeblievin]

Thank you very much Yara!

I will do!